*This job posting comes from the Talenteca.com job board* ### **Job opening for Innova TL, SA de CV in Centro - Mérida, Yucatán** * Supervise the team of coordinators/supervisors and operational agents. * Ensure compliance with key performance indicators: sales, effective calls, response times, quality, and customer satisfaction. * Define and execute operational improvement plans. * Coordinate operational training and provide feedback to staff. * Prepare management reports, KPI analysis, and improvement proposals. * Implement strategies to reduce turnover and enhance performance. * Collaborate with HR, quality assurance, IT, and other key departments. * Ensure adherence to schedules, internal processes, and policies. **Desired education level:** Bachelor's degree - graduated **Desired experience level:** Expert level **Departmental function:** Technology / Internet **Industry:** Call Centers / Telemarketing **Skills:** * Personnel supervision * Decision making * Problem solving *This job posting comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=68f27d253d00003d00225eec&source=indeed*