Commercial Coordinator

Description

Job Summary: Coordinate, supervise, and strengthen commercial activities by managing the customer portfolio, sales opportunities, and strategies to drive growth. Key Highlights: 1. Coordination and supervision of commercial teams 2. Customer portfolio management and sales strategies 3. Development of commercial campaigns to boost sales **COMMERCIAL COORDINATOR / SALES COORDINATOR** **1\. General Job Information** Job Title: Commercial Coordinator / Sales Coordinator Department: Commercial / Sales Location: Mérida, Yucatán Reports To: General Management / Administrative Management **Monthly Salary: $15,000\-$18,000** **Bonuses: Performance-based** Team Size: \* Customer Service Team (3 people) \* B2B Field Sales Representative Job Objective: Coordinate, supervise, and strengthen the company’s commercial activities, ensuring proper customer portfolio management, follow-up on sales opportunities, high-quality customer service, and development of commercial strategies that drive sales growth. 2\. Key Responsibilities Supervision of the Customer Service Team \* Supervise the daily performance of the customer service team. \* Verify timely handling of quotations, orders, and customer requests. \* Ensure professional and efficient customer service. \* Monitor achievement of the team’s commercial targets. \* Identify areas for service improvement and propose corrective actions. Customer Portfolio Management and Analysis \* Periodically analyze active and inactive customer portfolios. \* Identify growth opportunities among existing customers. \* Design strategies to win back customers who have stopped purchasing. \* Track customer purchasing behavior. \* Identify cross-selling or consumption-increase opportunities. Coordination of Commercial Strategies and Promotions \* Design and coordinate commercial campaigns to boost sales. \* Define promotions, product bundles, or temporary commercial strategies. \* Coordinate commercial content management on social media. \* Propose strategies to increase acquisition of new customers. \* Coordinate commercial activities with internal and external sales teams. Customer Incident Tracking and Management \* Follow up on complaints, incidents, or customer grievances. \* Ensure each incident is addressed and resolved promptly and properly. \* Coordinate with relevant departments (logistics, warehouse, production, or administration) to resolve issues related to orders, deliveries, or products. \* Supervise product replacements, returns, or corrections when necessary. \* Maintain direct communication with the customer throughout the resolution process. \* Guarantee rapid and professional problem resolution to prevent customer loss. \* Record and analyze incidents to identify recurring issues and propose improvements to internal processes. Strategic Customer Relationship and Follow-up \* Conduct periodic visits to key company customers. \* Collect feedback regarding service quality and product quality. \* Identify opportunities for improvement or sales expansion. Field Sales Representative Coordination \* Supervise and monitor the field sales representative’s performance. \* Review progress in prospecting, client visits, and acquisition of new customers. \* Support in defining strategies for entering new markets. Commercial KPI Monitoring and Reporting \* Prepare periodic reports on commercial department performance. \* Monitor key indicators such as monthly sales, new customers, active/inactive customers, repurchase rate, and target achievement. \* Present results and improvement proposals to General Management. 3\. Job Profile Education: \* Bachelor’s degree in Business Administration, Marketing, Business Management, or related field (preferred). Experience: \* 1–3 years of experience in commercial or sales roles. \* Experience coordinating sales or customer service teams. \* Experience managing customer portfolios and commercial follow-up. Competencies: \* Leadership and team coordination ability. \* Organizational and administrative control skills. \* Negotiation and communication skills. \* Results orientation. \* Commercial analysis capability. \* Proactivity and problem-solving focus. 4\. Additional Requirements \* Intermediate proficiency in Excel or other commercial analytics tools. \* Experience using administrative systems or CRM software (preferred). \* Professional appearance. \* Availability to conduct occasional client visits. 5\. Performance Indicators (KPIs) \* Achievement of sales targets. \* Growth of the customer portfolio. \* Recovery rate of inactive customers. \* Customer repurchase rate. \* Customer response time. \* Incident resolution time. \* Customer service team performance. Employment Type: Full-time Salary: $15,000\.00 \- $18,000\.00 per month Workplace: On-site