Level 1 Technical Support Analyst

Description

Job Summary: We are seeking Technical Support personnel to configure VPN, IP telephony, manage dialing platforms, configure networks, and perform system maintenance. Key Highlights: 1. Medium-term Growth Opportunities 2. Discounts and Preferential Pricing 3. Option for an Indefinite-term Contract IMPORTANT: TELECOMMUNICATIONS COMPANY REQUIRES TECHNICAL SUPPORT STAFF TO WORK IN COLONIA NÁPOLES Job Offer: Monthly Base Salary: Competitive, commensurate with experience Monday to Friday, 9 a.m. to 6 p.m., On-site Two Saturdays per month on-call, Remote Statutory Benefits Timely Payments Medium-term Growth Opportunities Responsibilities: Configure VPN Configure IP Telephony Manage Dialing Platform Information Analysis Network Configuration Server Maintenance Ticket Logging and Tracking Maintenance of Internal Applications On-site and Remote Technical Support Requirements: Education: Bachelor’s Degree or Engineering in Computer Systems or Telecommunications (Incomplete degree acceptable if accompanied by relevant experience) Age: 22 years or older One year of experience in the role (Preferably supporting a telecommunications company and/or contact center) Proficiency in Excel Skills: Strong Sense of Urgency Customer Service Orientation Responsibility Problem Solving Quick Response Time Goal Achievement Attention to Detail INTERESTED CANDIDATES WHO MEET THE PROFILE SHOULD APPLY THROUGH THIS CHANNEL Employment Type: Full-time Salary: $15,600.00 – $16,000.00 per month Benefits: * Discounts and Preferential Pricing * Option for an Indefinite-term Contract * Company-provided Mobile Phone Work Location: On-site Employment