After-Sales Manager

Description

Job Summary: We are seeking a strategic after-sales leader to optimize customer experience, collections, and business profitability by leading teams and processes. Key Highlights: 1. Strategic position with direct impact on business profitability. 2. Professional stability and growth in a leadership role. 3. Focus on improving customer experience and portfolio management. In the After-Sales department, we seek someone who not only manages processes but also elevates customer experience, optimizes collections, and delivers direct impact on business profitability. Recruitment Profile: - Bachelor's degree in Business Administration, Finance, Accounting, or related field. - 3+ years of experience in after-sales, collections, or portfolio management. - Experience leading teams. - Preferred experience in construction or real estate sectors. Key Knowledge Areas - Customer service and support. - Portfolio and collections management - Commercial and after-sales processes - Performance indicator analysis (e.g., delinquency, recovery) - CRM / ERP systems and KPIs - Contract interpretation - Knowledge of deed processing Competencies - Collaborative leadership - Strong results orientation - Analytical ability - Negotiation and client management - Organization and follow-up - Service orientation - Personnel management We Offer - Strategic position within the organization - Professional stability and growth - Competitive salary + bonus scheme - Statutory benefits . -Requirements- Minimum education: Higher education – Bachelor's degree 3 years of experience Languages: English Age: between 30 and 45 years Knowledge: Analytical ability, Portfolio, Collections, Accounting, Finance, Customer service Driver's license: A Willingness to travel: Yes Keywords: leader, head, manager, director, chief, lead, leadership, supervisor