Groups and Events Coordinator

Description

Position Summary: A Groups and Events Coordinator who creates memorable experiences, focusing on service, organization, and excellence, serving as the key liaison between guests and the hotel. Key Highlights: 1. Create memorable experiences with a focus on service and excellence. 2. Coordinate and supervise successful group/event operations. 3. Act as the key liaison between planners and hotel staff. At Hyatt Regency Mérida, we believe every event tells a story. We seek a passionate Groups and Events Coordinator committed to creating memorable experiences, with a focus on service, organization, and excellence. WE OFFER: \- Statutory benefits: IMSS, Infonavit, Fonacot (effective from Day 1 of employment) \- Benefits exceeding statutory requirements: 20 days of year-end bonus \- 35% vacation premium \- Additional vacation days beyond those mandated by the Federal Labor Law \- Savings fund \- Commissions \- Complimentary dining service: breakfast, lunch, and dinner \- Complimentary uniform laundry and ironing service \- Footwear \- Grocery vouchers (in addition to salary) \- Real opportunities for national or international career growth \- University partnership agreements (discounts for high school, undergraduate, graduate, diploma, or course enrollment) \- Discounts at optical stores for eyeglasses \- Complimentary stay nights with Hyatt brands, including two additional guests at no cost \- Complimentary English classes \- In-home psychologist program \- On-site physician \- Complimentary yoga, functional fitness, and Zumba classes \- 50% discount on total food and beverage consumption at hotel restaurants \- Pastry shop discounts REQUIREMENTS: \- Bachelor’s degree in Tourism, Business Administration, or related field \- Minimum 2 years of verifiable experience in this role \- Passion for delivering exceptional guest service KEY RESPONSIBILITIES: \- Effectively and proactively monitor daily Groups and Events operations. This includes supporting and guiding the banquet team, collaborating closely with all hotel departments, and ensuring successful, seamless events that deliver positive guest experiences. \- Responsible for coordinating and supervising hotel group/event operations to ensure contracted services are delivered timely and accurately per established quality and service standards, including post-event closure. Primary focus includes follow-up, operations, upselling, closure, and post-sale service for each confirmed group and/or event. \- Acts as the liaison between meeting planners and hotel staff. Responsibilities include managing the sales agreement, detailing all food, beverage, and A/V requirements, managing room blocks, collecting billing instructions, and conducting final reviews. Also serves as on-site contact and ensures smooth execution of all events. \- Ensure satisfaction of both internal and external customers; internal customers must be informed about services delivered and associated costs, while external customers must receive detailed, timely closures for immediate review. \- Enter the group’s deposit schedule into Envision under the Billing section per contract to facilitate tracking. \- Be familiar with the meeting room rates and group/event menus provided by the Sales Department and/or Sales Manager for Events. \- Follow up on pending payments for upcoming groups/events or extras from past events, and generate corresponding invoices. \- Verify that charges from outlets and other venues are correctly posted in the system per service orders, contracts, and joint verification with banquet captains prior to daily closing. \- Perform group and event account closings. Salary: $13,000\.00 \- $14,000\.00 per month Benefits: * Savings fund * Employee discount * Discounts and preferential pricing * Maternity leave exceeding statutory requirements * Paternity leave exceeding statutory requirements * Option for indefinite-term contract * Employee referral program * Life insurance * Dining service * Complimentary uniforms * Additional vacation days or paid leave * Grocery vouchers Work Location: On-site employment