Job Summary: Supervise the operations of Telephone Collection Officers to support the achievement of recovery targets and goals set by the client and management. Key Responsibilities: 1. Staff training and productivity feedback 2. Call monitoring and review of assigned portfolios 3. Support in handling difficult and special cases Job Description **EXTRAJUDICIAL COLLECTION SUPERVISOR** ***Objective:*** Supervise the operations of Telephone Collection Officers to support the achievement of recovery targets and goals set by the client and management. ***Key Responsibilities:*** * Training of newly hired staff. * Providing feedback and evaluating the productivity of collection officers. * Monitoring calls made by call center staff. * Reviewing assigned portfolio accounts for collection activities. * Responding to auditor calls. * Sending payment promises to clients. * Submitting the Collection Officer Recovery Measurement Report. * Support in handling difficult and special cases. * Entering and updating collection activities in the internal system. **Benefits:** * Base salary. * Commissions. * Social Security (effective from day one). * Year-end bonus (in accordance with applicable law). * Growth opportunities. ***Requirements:*** * Prior experience supervising staff. * Prior experience in call centers and customer service. * Flexible availability for work schedule. Attractive base salary plus commission scheme. Employment Type: Full-time Salary: $10,000.00 \- $15,000.00 per month Work Location: On-site employment
Juan García
Indeed · HR
Juan García
Indeed · HR
