Tekoh Management & Support Job Listings

Indeed

Sr. Supervisor, WFM

**Main Responsibilities:** * Interface with customers in delivering WFM solutions to the customer including improving efficiencies. * Supervise the work carried out by the Resource Planning area, so that the projections and calculations of the human resources and space necessary to meet the existing or future business needs are carried out. * Work in conjunction with the Implementation Department, monitoring the scheduling, supervising the monitoring team in real time, tracking the generation of reports and projects needed to make the business more efficient. * Working in conjunction with Human Resources in topics related to performance evaluation, staff promotions, motivational activities, etc. * Develop and implement strategic actions to ensure a high level of commitment and motivation of all team members with the organization, as well as effective actions to improve the engagement within WFM ensuring that each member of the team to be aware of its responsibilities and the impact of its decisions in short and long term, among others. **Requirements** * Minimum 1 year experience interfacing with senior program leadership * Flexibility of Schedules * At least 2 years experience in WFM * Minimum of 2 years in leadership positions * Experience of 1 year in personnel management \- Required. * Experience in Global WFM Operations is a plus. **For internal candidates** * No active disciplinary processes * Meeting or exceeding all metrics in your current role for the last year. **Skills** * Customer Interface. * Leadership. * Orientation to results. * Analysis and decision\-making * Planning and organization capacity * Adaptability to change. * Creativity and innovation. * Personnel management * Attention to details. **Knowledge** * English \- Advanced * Excel Advanced Level \- Required * Visual Basic \- Desirable * Excel \- Advanced * Call Center Operations Knowledge \- Advanced * Microsoft Office \- Advanced * Knowledge of software and applications such as: Avaya CMS, IEX, BluePumpkin, Cisco, CIC among others \- Desirable * Payroll Processes \- Desirable * Strategic Planning \- Advanced * Excellent verbal and written communication **Studies \& Experience** * Graduate or student in the careers of: Business Administration, Industrial Engineering, Systems Engineering or related careers \- Required. * 2 years experience in the Call Center or WFM area preferably at management levels \- Desirable * Completed WFM courses \- mandatory. (For internal candidates only) Career Path Policies: The game\-changers must have the approval of his or her immediate supervisor to apply for the call. * Required tenure: 6 months. * Required performance: KPIs or goals on target for the business unit to which they belong in the last 3\-month period (not average). * Must not have active disciplinary actions. * The game\-changer may participate in only one process at a time. * Comply with the learning paths of the Corporate University. * Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call. * If it is necessary to launch the same call for applications several times, the not selected game\-changer will not be able to apply for the same position in the following 2 months. * The process is performed and/or outside working hours, which means that the game\-changer should be available in his free time in case we require it. * Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform.

C. 50 499D, Parque de la Mejorada, Centro, 97000 Mérida, Yuc., Mexico

Negotiable Salary

GERENTE WORKFORCE MANAGEMENT63844353460867121

Indeed

GERENTE WORKFORCE MANAGEMENT

**At Macropay, we have a new opportunity for you!** ------------------------------------------------------- At Macropay, we believe in talent, passion, and continuous growth. Today, we are looking for people who share our values and want to become part of a dynamic, committed, and innovative team. If you're seeking a new professional challenge, this is your opportunity. We want to meet you! ### **Available Position: Gerente Workforce Management** **Location:** Mérida, Yucatán. **Contract Type:** Full-time **Department:** Collections \- Call Center ### **What are we looking for?** * Solid experience in workforce management within **call centers (collections experience preferred)**. * Knowledge of productivity metrics, service levels, and forecasting. * Analytical skills, decision-making ability, and goal-oriented mindset. ### **Main Responsibilities:** * You will lead planning, forecasting, and scheduling of personnel in our collections call center. * You will analyze call volumes and workloads to ensure KPI targets are met. * You will implement strategies to optimize resources and maximize recovery outcomes. * You will coordinate with operations and quality teams to guarantee service levels and productivity. ### **What we offer:** Competitive salary Statutory benefits Additional Benefits: * Grocery vouchers * Savings fund * Major medical expense insurance ### **How to apply?** Apply through this channel or send your updated CV to: **miriam.sobrino@macropay.mx** Email subject: *"Vacancy \[Position Name] – \[Your Full Name]"* ### **We want to get to know you and learn what makes you unique!** Learn more about us: Home \- Macropay

C. 50 499D, Parque de la Mejorada, Centro, 97000 Mérida, Yuc., Mexico

Negotiable Salary

Workforce Management Manager63844353186691122

Indeed

Workforce Management Manager

**At Macropay, we have a new opportunity for you!** ------------------------------------------------------- At Macropay, we believe in talent, passion, and continuous growth. Today, we are looking for people who share our values and want to become part of a dynamic, committed, and innovative team. If you're seeking a new professional challenge, this is your chance. We'd love to meet you! ### **Open Position: Workforce Management Manager** **Location:** Mérida, Yuc. **Contract Type:** Full-time **Department:** Collections \- Call Center ### **What are we looking for?** * Solid experience in Workforce Management within **call centers (collections experience preferred)**. * Knowledge of productivity metrics, service levels, and forecasting. * Analytical skills, decision-making ability, and goal-oriented work ethic. ### **Key Responsibilities:** * You will lead planning, forecasting, and staff scheduling within our collections call center. * You will analyze call volumes and workloads to ensure KPI targets are met. * You will implement strategies to optimize resources and maximize recovery outcomes. * You will coordinate with operations and quality teams to ensure service levels and productivity. ### **What we offer:** * Competitive salary * Statutory benefits * Additional Benefits: * Grocery vouchers * Savings fund * Major medical expense insurance ### **✅ How to apply?** Apply here or send your updated CV to: **Talento@macropay.mx** Email subject: "Vacancy \[Position Name] – \[Your full name]"

C. 50 499D, Parque de la Mejorada, Centro, 97000 Mérida, Yuc., Mexico

Negotiable Salary

Real Time Analyst - Bilingual63841784877187123

Indeed

Real Time Analyst - Bilingual

**Workforce Management (WFM)** **Location** Merida, Mexico Job Title: Real Time Analyst \- Bilingual (Merida) Job Description The Real Time Analyst (RTA) is responsible for managing the intraday performance of one program or line of business within a Call Center environment. This position will utilize monitoring systems to ensure appropriate staffing levels and agent availability to meet client expectations and Concentrix scheduling standards.**Main responsibilities:** * Distributes accurate and timely agent schedules. * Inputs intraday corrections and exceptions into systems for agent time off and absences. * Monitors inbound volume for unusual activity to ensure staffing needs are met. * Recognize abnormal scheduling issues and escalate as necessary. * Initiates and coordinates trouble tickets and escalates issues as required. * Prepares standard and ad hoc reports for agent availability effectiveness. * Monitors and resolves agent availability concerns via face\-to\-face communications, phones, and messaging applications with agent(s) and command center. **Candidate Profile:** * Previous experience in Workforce Management entry\-level roles, or data analysis roles (at least 1 year). * Effective written and verbal communication skills in English (B2 level). * Proficient in Excel, including elaboration of Pivot Tables. * Ability to multi\-task and meet timelines on deliverables. * Detail oriented. * Results\-oriented. * Quick learner and self\-starter. * Associate degree in related field not required but is a plus. Concentrix is an equal\-opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Concentrix hires only those legally authorized individuals to work in the country of the advertised position. Location: MEX Merida \- EDIFICIO TORRE INDICO Calle 60 \#1 Av. PROL. PASEO MONTEJO COLONIA VÍA MONTEJO Language Requirements: English Time Type: Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** **Job Applicant Privacy Notice for California Residents**

C. 50 499D, Parque de la Mejorada, Centro, 97000 Mérida, Yuc., Mexico

Negotiable Salary