We are **Welldex del Norte**, a **customs brokerage agency with over 100 years of experience** in the market. Due to our expansion, we are hiring: ***Customer Service Executive (Import/Export)*** **Position Objective:** To serve as the liaison between the client and Welldex for foreign trade operations, ensuring service efficiency while meeting client expectations and departmental goals. **Responsibilities:** * Review the client’s inventory report and pending documentation for imports, verifying merchandise entries and exits. * Request commercial invoices, certificates of origin, and documentation related to non-tariff regulations and restrictions from the client. * Register and verify the receipt of traffic details in the system, ensuring alignment with the invoice and other documents. * Submit tax requests and customs entry proformas to the client and follow up on tax deposits. * Coordinate with carriers and clients to track shipments. * Record operational details such as customs clearance time and inspection results. * Request opening and closing of consolidated customs entries. * Process railway customs clearances promptly (within 3 days to avoid delays). * Supervise scheduling of inspections for specific goods (e.g., food, forest products). * Update and maintain the client and carrier directory, ensuring continuous operational tracking. **Requirements:** * Age: 20 years or older * Gender: Unrestricted * Education: High school diploma; Bachelor’s degree in International Trade (graduated or intern) * Skills: Proficiency in Microsoft Office and Windows * Flexible availability of working hours * Ability to work effectively in a team **We Offer:** * Statutory benefits * Savings fund * Grocery vouchers * Major medical expense insurance * Financial solutions * Eyeglass assistance * Funeral expense assistance * And much more! **Join our team and help us continue building a world full of innovative solutions!** Employment Type: Full-time, Indefinite-term contract Salary: $12,000.00 – $14,000.00 per month Benefits: * Major medical expense insurance * Grocery vouchers Education: * Completed high school diploma (Mandatory) Experience: * Export/Import: 1 year (Mandatory) Work Location: On-site employment