**Job Title:** Help Desk Specialist **Location:** Mérida, Yucatán, México **Work Arrangement:** On\-site We are seeking a reliable **Help Desk Specialist** to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware to join our fast\-paced and growing team at **GuideOn Group of Mérida.** **Responsibilities:** * **Provide Levels I \& II support and troubleshoot** hardware, software, and connectivity issues * **Configure and maintain** Windows, macOS, ChromeOS, Google Workspace, and Microsoft Azure/Entra AD * **Manage** user access, onboard/offboard employees, and resolve technical issues in Azure Entra * **Email, printing, networks and basic networking** (PING, Traceroute, etc.) * **Install and configure** RAM, hard drives, and applications * **Maintain** clear support documentation and resolve or escalate help desk tickets promptly * **Provide training** to staff and demonstrate strong communication skills in both English and Spanish * **Work closely** with IT and admin team, maintain asset registry, and coordinate hardware and software procurement monthly **Qualifications:** * Fluent in English (speaking and writing) * Excellent problem\-solving and communication skills * Ability to prioritize and manage multiple tasks effectively * Customer\-focused attitude with a commitment to delivering high\-quality support * Proactive mindset and can\-do attitude * Availability to **work on\-site** (this is not a remote position) **What We Can Offer:** * Grow with us — We love promoting from within! * Early schedule \= free afternoons — **6 AM to 3 PM, Monday to Friday** * Starting salary of **$14,000\.00 to $16,000\.00 per month gross** (before taxes) * **All benefits by law** (IMSS, Infonavit, Aguinaldo, Prima Vacacional, etc.) If you’re looking for a steady job where you can grow and learn, we’d love to meet you. Apply today and come be part of a supportive and fast\-paced team! Job Type: Full\-time Pay: $14,000\.00 \- $16,000\.00 per month Application Question(s): * On a scale of 1 to 100, how would you rate your English proficiency? Work Location: In person