Help Desk N2

Description

Job Summary: Technical support professional with experience handling and resolving second-level incidents in corporate environments. Key Highlights: 1. Specialized user support in corporate environments 2. Basic network administration and user management 3. Advanced proficiency in English (C1–C2) Technical support professional experienced in handling and resolving second-level incidents, providing specialized user support in corporate environments. **Common Knowledge and Tools:** * Operating Systems: Windows, macOS, and basic Linux * Basic network administration (TCP/IP, VPN, DNS, DHCP) * Active Directory and user management * Ticketing tools (ServiceNow, Jira, Zendesk, Remedy) * Hardware, printer, and peripheral support * Installation and configuration of corporate software * Remote and on-site support * Incident and procedure documentation **Mandatory Requirement:** Advanced proficiency in English (**C1–C2 level**), with the ability to communicate fluently Employment Type: Full-time Salary: $22,000.00 per month Benefits: * Flexible working hours * Grocery vouchers Application Question(s): * Can you hold conversations with Americans to provide support? Language: * English (Mandatory) Work Location: On-site employment