**Position:** Application Support Intern **Area:** Technology / Operations **Reports to:** Support Leader or IT Coordinator **Modality:** Hybrid **Position Purpose** ------------------------ Provide support in handling, tracking, and resolving incidents related to the use of internal and external company applications, ensuring operational process continuity and a satisfactory user experience. **️ Main Responsibilities** ----------------------------------- * Handle user support requests related to company applications. * Track incident tickets and report their status. * Document procedures and solutions in the knowledge base. * Perform basic functionality testing after updates or patches. * Assist in training users on the correct use of applications. * Escalate complex incidents to the appropriate team. **Requirements** -------------- **Education:** * Active student in Computer Systems Engineering, Information Technologies, Computer Science, or related field (final semesters). **Desired Knowledge:** * Basic operating systems skills (Windows/Linux). * Basic database knowledge (SQL). * Familiarity with ticket management tools. * Agile methodology understanding is desirable. **Skills:** * Analytical and problem-solving ability. * Clear and effective communication. * Proactivity and willingness to learn. * Customer service orientation. **Key Competencies** ---------------------- * Teamwork. * Organization and follow-up. * Fast learning. * Adaptability to change. **Benefits** -------------- * Monthly financial assistance. * Flexible schedule (compatible with classes). * Practical experience in a software factory. * Learning opportunity through real projects. * Potential for professional growth and development within the company.