At Hostech, we are looking for our Reservation Supervisor If you are passionate about leading and coordinating operational teams, this is your opportunity Requirements: * Experience in the sector: hospitality/tourism, wholesale operators, travel agencies, DMCs. * Experience in personnel management and supervision * Proficiency with CRM and reservation software * Leadership, assertive communication, problem-solving skills Responsibilities: * Administrative management of personnel: coordinate schedules, vacations, permissions, breaks, and hiring. * Identify areas of opportunity and create action plans * Implement processes or improvements * Train current and new staff * Evaluate KPIs * Establish team development plans * Conduct process audits We offer: * Competitive salary * Statutory benefits * Grocery vouchers * Two weekly days off * Rotating schedule * Discounted cafeteria service Job type: Full-time Salary: $15,000.00 per month Benefits: * Option for an indefinite contract * Discounted cafeteria service * Grocery vouchers Work location: On-site position