**Join the Macropay team as a Customer Service Advisor - Contact center** **Modality:** On-site in Mérida **Schedule: Full-time - Rotating shift** **Rotating day off** ### **About the position:** At **Macropay**, we are looking for a **Customer Service Advisor** to provide support and effective solutions to our users. You will be the first point of contact, so we are seeking empathetic, patient individuals with strong communication skills. ### **Main responsibilities:** * Ensure compliance with established processes in contact center quality policies by monitoring calls, chats, emails, and any other customer interactions with Macropay, aiming for continuous improvement through consistent feedback to operational staff. * Analyze, document, and interpret each interaction between the advisor and the customer to ensure compliance with established procedures. ### **Requirements:** ✔️ Strong verbal and written communication skills ✔️ Service-oriented attitude and empathy ✔️ Experience in customer service (minimum 1 year) ✔️ Availability to work rotating shifts ### **We offer:** **Timely biweekly pay** **Performance bonuses** ️ **Monthly vouchers** **Savings fund** **Major medical expense insurance (SGMM)** ️ **Life insurance (SGV)** If you are passionate about helping others and seeking stability in a flexible environment, this is your opportunity! **Apply now and grow with us.**