Tekoh Call Center & Customer Service Job Listings

PRIVATE SECURITY COORDINATOR64697811010051120

Indeed

PRIVATE SECURITY COORDINATOR

COORDINATION OF THE OPERATIONAL AREA DURING NIGHT SHIFT; VERIFY THAT SUPERVISIONS ARE CARRIED OUT CORRECTLY; VERIFY THAT THE MONITORING CENTER PERFORMS ITS FUNCTIONS OPTIMALLY AND EFFECTIVELY TO GUARANTEE SERVICE COVERAGE; PREPARATION OF REPORTS; FOLLOW-UP ON COMPLAINTS; CUSTOMER SERVICE; PREPARATION OF SUPERVISION ROUTES; PREPARATION OF NEXT-DAY COVERAGE. Position Type: Full-time, Indefinite Term Salary: Starting from $16,000.00 per month Benefits: * Salary increases * Company vehicle * Company phone * Free uniforms Work Location: On-site employment

C. 31 351F, Emiliano Zapata Nte, 97129 Mérida, Yuc., Mexico

MXN 16,000/year

Indeed

Credit Executive

Credit promotion Customer service Credit portfolio system management Preparation of payment capacity assessments Administrative collections Customer portfolio administration Preparation of reports on activities conducted Excel proficiency Computer proficiency 80% Fieldwork 20% Administrative Position type: Project-based or fixed-term Salary: $7,500.00 – $8,500.00 per month Work location: On-site employment

C. 50 499D, Parque de la Mejorada, Centro, 97000 Mérida, Yuc., Mexico

MXN 7,500-8,500/month

Customer Service Specialist64695941874051122

Indeed

Customer Service Specialist

**Customer Service Specialist** Augusta Sportswear de Mexico – Momentec Brands Job Type: Full\-Time Location: On\-Site (Merida, Yucatan) As a Customer Service Specialist (CSS), you will serve as a trusted and empathetic point of contact for our customers. Your primary goal will be to provide timely, accurate, and effective solutions while fostering a positive and professional experience. In this role, you will: \- Manage incoming calls, emails, support tickets, and order inquiries, ensuring each interaction reflects care and professionalism. \- Identify customer needs, provide solutions, and offer best\-in\-class support for product inquiries and order resolutions. \- Take and accurately enter sales orders with a strong attention to detail. \- Work with internal teams to ensure seamless resolution of customer concerns. \- Approach every interaction with empathy and a solutions\-driven mindset, ensuring customers feel valued and supported. Qualifications: \- English: Business fluent or native proficiency. \- High school diploma or equivalent. \- Minimum 2 years of experience in a call center or customer support role. \- Strong computer skills; ERP and CRM experience is required. \- Effective communication skills, including the ability to interact with company executives. \- Team\-oriented, proactive mindset, and excellent organizational skills. \- Ability to multitask, prioritize tasks effectively, and work independently with minimal supervision. Why Join Us? Be part of a supportive team that values innovation, collaboration, and growth. Gain valuable experience in customer engagement while contributing to a growing company. Work in a fast\-paced, positive environment where your contributions make a real difference. growth. Job Type: Full\-time Pay: From $1\.00 per month Application Question(s): * Can you share your salary expectations for this role? * What is your current employment status? * Can you share your location and if it affects your ability to commute or relocate for this position? Language: * Inglés (Required) Work Location: In person

C. 50 499D, Parque de la Mejorada, Centro, 97000 Mérida, Yuc., Mexico

MXN 1/hour

Indeed

Credit Analyst

*This job posting originates from the Talenteca.com job board* ### **Job opening at Sears in Altabrisa – Mérida, Yucatán** **SEARS CREDIT AND COLLECTION CENTER** **OBJECTIVE:** Customer and staff telephone support, credit approvals, and sales. **REQUIRED PROFILE:** * Completed high school * Minimum 6 months of experience (Call Center, Financial Institutions) **RESPONSIBILITIES:** * Telephone client management * Credit memos * Clarifications **SALARY:** * **$9,900** per month + **$990** food vouchers + **$990** savings fund + **bonuses** **BENEFITS:** * Statutory benefits * Food vouchers * Employee discounts * Savings fund **WORK SCHEDULE:** * Monday to Sunday, **12:00 PM to 9:00 PM (1-hour lunch break)** * Midweek day off **Desired education level:** Upper secondary education **Desired experience level:** Mid-level **Departmental function:** Commercial / Sales **Industry:** Retail / Retail trade **Skills:** * RESPONSIBLE * ORGANIZED * ATTENTIVE TO DETAIL *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=6936eb0b3100003600c34134&source=indeed*

C. 50 499D, Parque de la Mejorada, Centro, 97000 Mérida, Yuc., Mexico

MXN 9,900/month

Indeed

Call Center Assistant

Responsibilities: - Assist customers - Make telephone calls - Submit reports to the sales department - Schedule service appointments - Provide customer service across various platforms - Experience in telemarketing, call centers, or customer service We offer: - Base salary of $8,500 plus a guaranteed salary of $2,000 for the first 3 months; thereafter, commission-based compensation - Meal allowance - Statutory benefits - Employment type: Full-time - Free uniforms - Employment type: Full-time - Salary: $8,500.00 – $10,500.00 per month Benefits: * Free uniforms Education: * Completed high school diploma (Preferred) Experience: * Customer service: 1 year (Preferred) Language: * English (Preferred) Work location: On-site employment

C. 50 499D, Parque de la Mejorada, Centro, 97000 Mérida, Yuc., Mexico

MXN 8,500-10,500/month

Indeed

Lead Marketing

At Portillo Asesores, we are seeking personnel for the Lead MARKETING department: Responsible for prospecting, with a focus on providing financial advisory services to individuals, families, and businesses. Average monthly income of 12,000 MXN (base bonus + commissions) * OPPORTUNITY FOR ADVANCEMENT * POTENTIAL TO EARN BETWEEN 30,000 AND 50,000 MXN AFTER THE FIRST TWO MONTHS. * OPTION TO REGISTER WITH THE NATIONAL COMMISSION FOR INSURANCE AND surety (CNSF). What we seek in Lead Marketing personnel: * Experience in prospecting. * Highly sociable * Experience in telemarketing Apply now!!! Job type: Part-time, Indefinite term Salary: $8,000.00 - $15,000.00 per month Expected hours: 10 per week Benefits: * Salary increases * Option for indefinite-term contract * Cafeteria service * Company-provided mobile phone Work location: Remote hybrid, 97125, Mexico, Yucatán.

C. 20 100, Col. México, México, 97125 Mérida, Yuc., Mexico

MXN 8,000/month

Indeed

Team Captain

A LITTLE BIT ABOUT Boldr * Boldr is the first global B\-Corp dedicated to delivering world\-class Client experiences while creating access to dignified, meaningful work in communities around the world. * We are a global team, united by our desire to connect diverse people with common values for boldr impact. * We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner. LET’S START WITH OUR VALUES * Meaningful connections start with AUTHENTICITY * We do our best work by being CURIOUS * We grow by remaining DYNAMIC * Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE * At the heart of great partnerships, we’ll always find EMPATHY WHAT IS YOUR ROLE As the Team Captain, you are responsible for the day\-to\-day leadership, performance, and development of the Community Builders team, including Social Media Specialists, Hybrid Social Media Specialists, Content Coordinators, and Reviews \& Marketplace Specialists. You will serve as the primary point of escalation for complex operational and people\-related issues, ensure consistent achievement of KPIs, and foster a high\-performing, inclusive, and values\-driven team culture. You will work closely with the Customer Experience Manager, Client Experience leadership, and People Manager to support business objectives and team growth. WHY DO WE WANT YOU We are currently looking for impact\-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic. WHAT WILL YOU DO ### **People Management \& Leadership** * Lead, supervise, and mentor Community Builders team members, including Social Media Specialists, Hybrid Specialists, Content Coordinators, and Reviews \& Marketplace Specialists. * Identify growth and development opportunities for team members through consistent coaching and feedback. * Monitor attendance, punctuality, and conduct, and escalate people\-related issues to HR for proper action as needed. * Foster a positive, inclusive, and high\-performance team culture aligned with Boldr’s Core Values. Guide advisors and analysts to promote best practices, engagement, and optimal morale. * ### **Performance \& Quality Management** * Monitor and assess individual and team performance against company and client KPIs. * Deliver timely feedback through regular one\-on\-ones, weekly check\-ins, and monthly performance reviews. * Ensure team members are properly trained and consistently meeting service quality standards. Support continuous improvement through performance analysis and coaching interventions. * ### **Operational \& Escalation Management** * Resolve or assist with escalated tickets, issues, and complex customer or client concerns in a timely and effective manner. * Understand, investigate, and solve complex requests, particularly those involving multiple teams or departments. Identify and communicate blockers or risks, recommending effective solutions to the Customer Experience Manager. * ### **Client \& External Coordination** * Maintain familiarity with client key contacts, operating requirements, and processes. * Support implementation of policies related to the Client’s products and services. * Demonstrate strong mastery of the company and client offerings. * Contribute to the ongoing development of customer engagement, support, and success processes. Identify opportunities for continuous improvement and added client value in collaboration with leadership. * ### **Logistics \& Internal Coordination** * Ensure team resourcing, scheduling, and equipment needs are met to sustain service levels. * Recommend relevant product, tool, or process improvements. Partner with the People Development Manager to support career pathing and training plans for team members. * Relay operational trends and recurring issues to Service Delivery and Client Experience leadership in a timely manner. **Requirements** WHAT WE’LL LIKE ABOUT YOU YOU ARE… * Curious, authentic, and values\-driven \#beboldr * A strong people leader and coach * Analytical, solution\-oriented, and detail\-focused * Adaptable, resilient, and able to manage multiple priorities * Calm under pressure and skilled at conflict resolution * A collaborative team player and culture builder * Articulate, persuasive, and empathetic in communication YOU HAVE… * Bachelor’s/College degree in a relevant field. * At least 3 years of supervisory or team leadership experience, preferably in customer experience or support environments. * Experience supporting SaaS products and complex digital platforms. * Experience with non\-voice channels such as chat, email, SMS, and social media support. * A general understanding of content moderation and community management. * Intermediate knowledge of CRM systems (e.g., Zendesk, Salesforce preferred). * Intermediate knowledge of Google Workspace and MS Office applications. * Strong problem\-solving and decision\-making skills. * Excellent verbal and written communication skills. * Ability to quickly learn and navigate new technologies and systems. * Openness to feedback and continuous professional growth. * Willingness to learn about Data Science and Machine Learning concepts as they relate to operations and automation.

C. 50 499D, Parque de la Mejorada, Centro, 97000 Mérida, Yuc., Mexico

Negotiable Salary

Senior Customer Advocate64668298148226127

Indeed

Senior Customer Advocate

A LITTLE BIT ABOUT Boldr * Boldr is the first global B\-Corp dedicated to delivering world\-class Client experiences while creating access to dignified, meaningful work in communities worldwide. * We are a global team, united by our desire to connect diverse people with common values for boldr impact. * We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner. LET’S START WITH OUR VALUES * Meaningful connections start with AUTHENTICITY * We do our best work by being CURIOUS * We grow by remaining DYNAMIC * Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE * At the heart of great partnerships, we’ll always find EMPATHY WHAT IS YOUR ROLE As a **Senior Customer Advocate**, you will be responsible for interacting with customers to provide information in response to inquiries about products and services, handling and resolving complaints, and supporting account or subscription changes. You will collaborate with internal and external teams to ensure timely, accurate, and professional customer care while delivering a high standard of customer experience. WHY DO WE WANT YOU We are currently looking for impact\-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic. WHAT WILL YOU DO * Respond to customer inquiries via phone, email, and chat with empathy, accuracy, and professionalism. * Provide accurate, valid, and complete information using available tools and resources. * Handle customer concerns by offering appropriate solutions and alternatives within established guidelines, ensuring resolution. * Perform problem tracking to ensure issues are properly prioritized, documented, tracked, and resolved. * Ensure proper and timely escalation of unresolved or complex issues to internal teams or supervisors * Maintain detailed documentation of customer interactions, transactions, comments, and complaints. * Stay updated on product and service knowledge to effectively assist customers. * Provide information regarding product features, pricing, availability, and subscription or account changes. * Identify opportunities for continuous process improvement. * Deliver service excellence and maximize customer satisfaction. * Collaborate with external and internal teams to remain aligned on product updates and service standards. **Requirements** WHAT WE’LL LIKE ABOUT YOU YOU ARE… * Curious and authentic, just like us! \#beboldr * Analytical, detail\-oriented, and solution\-focused * Passionate about customer satisfaction * Patient, empathetic, and calm under pressure * A collaborative team player with a positive attitude YOU HAVE… * A bachelor’s degree in any field (preferred). * At least 3 years of customer service experience (email, phone, or chat support). * Previous experience supporting SaaS products. * Strong phone contact handling skills and active listening ability. * Excellent verbal, written, and presentation communication skills. * Ability to multitask, prioritize, and manage time effectively. * Strong customer orientation with the ability to adapt to different types of customers. * Basic knowledge of Google Workspace and MS Office applications. * Ability to understand and communicate complex ideas clearly to customers. * An aptitude to quickly learn new systems and tools. * Openness to feedback and continuous improvement. * Intermediate understanding of common Customer Experience best practices. * Experience with Intercom CRM is a plus. **Benefits** * Private Health Insurance * Paid Time Off * Training \& Development

C. 50 499D, Parque de la Mejorada, Centro, 97000 Mérida, Yuc., Mexico

Negotiable Salary

Indeed

Sr. Supervisor, WFM

**Main Responsibilities:** * Interface with customers in delivering WFM solutions to the customer including improving efficiencies. * Supervise the work carried out by the Resource Planning area, so that the projections and calculations of the human resources and space necessary to meet the existing or future business needs are carried out. * Work in conjunction with the Implementation Department, monitoring the scheduling, supervising the monitoring team in real time, tracking the generation of reports and projects needed to make the business more efficient. * Working in conjunction with Human Resources in topics related to performance evaluation, staff promotions, motivational activities, etc. * Develop and implement strategic actions to ensure a high level of commitment and motivation of all team members with the organization, as well as effective actions to improve the engagement within WFM ensuring that each member of the team to be aware of its responsibilities and the impact of its decisions in short and long term, among others. **Requirements** * Minimum 1 year experience interfacing with senior program leadership * Flexibility of Schedules * At least 2 years experience in WFM * Minimum of 2 years in leadership positions * Experience of 1 year in personnel management \- Required. * Experience in Global WFM Operations is a plus. **For internal candidates** * No active disciplinary processes * Meeting or exceeding all metrics in your current role for the last year. **Skills** * Customer Interface. * Leadership. * Orientation to results. * Analysis and decision\-making * Planning and organization capacity * Adaptability to change. * Creativity and innovation. * Personnel management * Attention to details. **Knowledge** * English \- Advanced * Excel Advanced Level \- Required * Visual Basic \- Desirable * Excel \- Advanced * Call Center Operations Knowledge \- Advanced * Microsoft Office \- Advanced * Knowledge of software and applications such as: Avaya CMS, IEX, BluePumpkin, Cisco, CIC among others \- Desirable * Payroll Processes \- Desirable * Strategic Planning \- Advanced * Excellent verbal and written communication **Studies \& Experience** * Graduate or student in the careers of: Business Administration, Industrial Engineering, Systems Engineering or related careers \- Required. * 2 years experience in the Call Center or WFM area preferably at management levels \- Desirable * Completed WFM courses \- mandatory. (For internal candidates only) Career Path Policies: The game\-changers must have the approval of his or her immediate supervisor to apply for the call. * Required tenure: 6 months. * Required performance: KPIs or goals on target for the business unit to which they belong in the last 3\-month period (not average). * Must not have active disciplinary actions. * The game\-changer may participate in only one process at a time. * Comply with the learning paths of the Corporate University. * Must remain at least 6 months in the position to which he/she was recently promoted, to be able to apply for another call. * If it is necessary to launch the same call for applications several times, the not selected game\-changer will not be able to apply for the same position in the following 2 months. * The process is performed and/or outside working hours, which means that the game\-changer should be available in his free time in case we require it. * Any other guidelines that may arise in the Career Path process due to the legislation of each location or client's guidelines will be recorded within the current procedure and platform.

C. 50 499D, Parque de la Mejorada, Centro, 97000 Mérida, Yuc., Mexico

Negotiable Salary

Indeed

Telephone Advisor

Join our team—you're the only one missing! We are looking for a Collections Advisor. If you are a motivated individual eager to work hard and succeed, this is your place! Your to-do list includes: Portfolio follow-up and recovery Telephone collections What do you get? * Base salary NOT conditional * Productivity bonus * Paid training * Growth opportunities * Positive work environment What do you need to succeed in your application? Completed high school education Minimum experience required Basic computer skills Are you interested? Don’t wait—apply now through this channel and begin your process with the best option!

C. 50 499D, Parque de la Mejorada, Centro, 97000 Mérida, Yuc., Mexico

Negotiable Salary

Warehouse Worker, East Branch646315866588171210

Indeed

Warehouse Worker, East Branch

APYMSA, a 100% Mexican company specializing in the sale of auto parts, invites you to join its team as: WAREHOUSE WORKER Responsibilities: * Fulfill local and foreign orders * Monitor orders to ensure on-time delivery * Coordinate delivery routes via the Bluego platform * Receive and organize merchandise * Conduct cycle counts * Package orders * Enter order data into the system * Label products * Customer service * Maintain area cleanliness Requirements: * Age 20–35 * Completed high school education * Minimum employment stability of 2 years per job * Proficiency in Excel and Word * Service-oriented attitude, adherence to standards, organizational skills, and responsibility * Weekly rotating shift: Opening shift 8 a.m.–5 p.m., Intermediate shift 9 a.m.–6 p.m., Closing shift 10 a.m.–7 p.m., and Saturdays from 8 a.m.–2 p.m. and 9 a.m.–3 p.m. We offer: * Weekly salary: $2,412 net * Monthly food vouchers: $1,217 net * Cafeteria service (special pricing) * Complimentary uniforms * Savings fund * Profit-sharing program * Life insurance * Year-end bonus equivalent to 30 days’ salary * Career development opportunities based on performance and aptitude IF YOU ARE INTERESTED IN THIS POSITION, PLEASE APPLY THROUGH THIS CHANNEL AND ATTACH YOUR RESUME.

C. 50 499D, Parque de la Mejorada, Centro, 97000 Mérida, Yuc., Mexico

MXN 2,412/month

Call Center Advisor – Customer Support646196032829471211

Indeed

Call Center Advisor – Customer Support

**At Macropay, we have a new opportunity for you!** ------------------------------------------------------- At Macropay, we believe in talent, passion, and continuous growth. Today, we are seeking individuals who share our values and wish to join a dynamic, committed, and innovative team. If you are looking for a new professional challenge, this is your opportunity. We want to meet you! ### **Available Position: Customer Support Advisor** **Location:** On-site in Colonia México, Mérida, Yucatán **Employment Type:** Full-time **Department:** Customer Support ### **What We’re Looking For:** * 1 year of experience in customer-facing roles * Availability to work rotating shifts * Basic proficiency in Microsoft Office Suite ### **Key Responsibilities:** * Handle and resolve customer inquiries and issues received via the contact center. * Follow up with customers for whom resolution was not achieved during the initial contact. * Report incidents to the contact center supervisor. ### **What We Offer:** * Competitive salary * Statutory benefits * Additional benefits: * Grocery vouchers * Savings fund * Major medical expense insurance ### **✅ How to Apply:** Apply through this channel or send your updated CV to: **Talento@macropay.mx** Email subject line: “Vacancy [Job Title] – [Your Full Name]” ### **We want to meet you and learn what makes you unique!**

C. 50 499D, Parque de la Mejorada, Centro, 97000 Mérida, Yuc., Mexico

Negotiable Salary

Indeed

Telephone Agent

At **Arco de Artemisa Call Center**, we are a new operations center in Mérida, building a strong, committed, and positive-minded team. We are seeking **Telephone Agents** to make outbound calls to customers with the objective of **reminding them of their payment due dates**, while providing courteous and professional service. * Make outbound calls to assigned customer portfolios. * Remind customers of their payment due dates and resolve basic inquiries. * Record all interactions in the internal system. * Maintain a professional and service-oriented attitude at all times. * Must be over 18 years of age. * Call center experience (preferred but not mandatory). * Strong verbal communication skills and a service-oriented attitude. * Basic computer proficiency. * Availability to work onsite in Mérida. * **Competitive base salary.** * **Performance and productivity bonuses.** * Statutory benefits. * A professional, dynamic work environment with opportunities for growth. * Timely payments and initial training. Apply through this channel or send your CV via WhatsApp to **999 227 2495**. You may also message us on Messenger at **Arco de Artemisa Recruitment**. Job type: Full-time, indefinite term Salary: Starting from $10,000.00 MXN per month Benefits: * Company parking Work location: Onsite employment

C. 50 499D, Parque de la Mejorada, Centro, 97000 Mérida, Yuc., Mexico

MXN 10,000/month

Indeed

BACK OFFICE ANALYST

**At Macropay, we have a new opportunity for you!** ------------------------------------------------------- At Macropay, we believe in talent, passion, and continuous growth. Today, we are seeking individuals who share our values and wish to join a dynamic, committed, and innovative team. If you are looking for a new professional challenge, this is your opportunity. We want to meet you! ### **Available Position: BACK OFFICE ANALYST** **Location:** On-site in Mérida. **Employment Type:** Full-time **Department:** Collections **Start Date:** 12/22/25 ### **What We Are Looking For:** * Incomplete bachelor’s degree. * Intermediate/advanced Excel skills. * Knowledge of predictive dialers and mass messaging platforms. * Availability to work rotating shifts. ### **Key Responsibilities:** * Execute collection strategies using call center platforms. * Monitor various collection strategies to ensure compliance. * Assign portfolios to agencies based on previously established strategies. * Address and escalate call center incidents promptly to ensure proper execution of strategies. ### **What We Offer:** Competitive salary Statutory Benefits Additional Benefits: * Grocery vouchers * Savings fund * Major medical expense insurance ### **How to Apply:** Apply through this channel or send your updated CV to: **Talento@macropay.mx** Email subject line: *“Vacancy [Position Title] – [Your Full Name]”* ### **We want to meet you and learn what makes you unique!** Learn more about us: Home \- Macropay

C. 50 499D, Parque de la Mejorada, Centro, 97000 Mérida, Yuc., Mexico

Negotiable Salary

Real Time Analyst - Bilingual (Merida)645647931084831214

Indeed

Real Time Analyst - Bilingual (Merida)

**Other** **Location** Merida, Mexico**Language** English **Summary** ----------- The Real Time Analyst (RTA) is responsible for managing the intraday performance of one program or line of business within a Call Center environment. This position will utilize monitoring systems to ensure appropriate staffing levels and agent availability to meet client expectations and Concentrix scheduling standards.**Description** --------------- **Main responsibilities:*** Distributes accurate and timely agent schedules. * Inputs intraday corrections and exceptions into systems for agent time off and absences. * Monitors inbound volume for unusual activity to ensure staffing needs are met. * Recognize abnormal scheduling issues and escalate as necessary. * Initiates and coordinates trouble tickets and escalates issues as required. * Prepares standard and ad hoc reports for agent availability effectiveness. * Monitors and resolves agent availability concerns via face\-to\-face communications, phones, and messaging applications with agent(s) and command center. **Candidate Profile:** * Previous experience in Workforce Management entry\-level roles, or data analysis roles (at least 1 year). * Effective written and verbal communication skills in English (B2 level). * Proficient in Excel, including elaboration of Pivot Tables. * Ability to multi\-task and meet timelines on deliverables. * Detail oriented. * Results\-oriented. * Quick learner and self\-starter. * Associate degree in related field not required but is a plus. Concentrix is an equal\-opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Concentrix hires only those legally authorized individuals to work in the country of the advertised position.

C. 50 499D, Parque de la Mejorada, Centro, 97000 Mérida, Yuc., Mexico

Negotiable Salary

Customer Service Executive645627975815691215

Indeed

Customer Service Executive

At OSROCA Corporativo, we are looking for a **Customer Service Executive** responsible for providing attention and support to our customers through digital and telephone channels, delivering information related to home delivery, services, warranties, and after-sales processes. This role is responsible for internally tracking generated reports, ensuring clear, prompt communication focused on customer satisfaction. **Main Responsibilities:** * Assist customers via WhatsApp, phone, and email, providing information and guidance on after-sales processes. * Create warranty tickets, register them in the system, and route them to the appropriate department. * Follow up on tickets until resolution, monitoring response and repair times. * Keep each customer's contact history and status updated in the system. * Schedule and coordinate service appointments and assessments with customers and the warranty department. * Identify and prioritize critical warranty cases based on severity or reputational impact. * Prepare weekly reports of incoming calls and messages, identifying new or recurring warranty issues. * Ensure every interaction meets quality standards and Customer Experience expectations. **Requirements:** * **Education:** Technical degree or Bachelor’s in Business Administration, Communications, or related fields (in progress or completed). * **Experience:** 2 to 3 years in customer service, preferably in call centers or after-sales. * **Essential knowledge:** Customer service and digital media, WhatsApp Business/API usage, basic CRM operation, and fundamental legal framework (policies, service contracts). * **Technical skills:** Intermediate Microsoft Office (Excel, email, Teams, SharePoint), Foxit PDF Editor, and platforms such as EnKontrol, TOTVS, Treble (basic level). **We Offer:** * Job stability within a growing corporate environment. * A work culture focused on continuous improvement and excellence in customer service. * Professional development opportunities within the Customer Experience area. **If you meet the requirements and are interested in joining OSROCA Corporativo, apply here by attaching your updated resume.**

C. 50 499D, Parque de la Mejorada, Centro, 97000 Mérida, Yuc., Mexico

Negotiable Salary

Telephone Prospecting Executive home office645620720288021216

Indeed

Telephone Prospecting Executive home office

**Telephone Prospecting Executive home office** A marketing agency specialized in promoting technological brands is seeking to integrate a Telephone Prospecting Executive into its team to strengthen its sales department. This opening represents a staff increase and is aimed at individuals with experience in call centers, sales, and customer service. **Location:** Mérida, Yucatán (home office) (in-person interviews in Chuburná de Hidalgo neighborhood) **Schedule:** Monday to Friday from 9:00 a.m. to 6:00 p.m., Saturdays until 1:00 p.m. (occasional, not always required) **Base salary:** $9,800 net monthly (biweekly payments) **Bonuses:** Productivity bonus starting at 8 confirmed appointments, with average earnings of $3,000 per month **Benefits:** As mandated by law **Main responsibilities:** * Prospect potential clients based on provided information * Identify decision-makers in IT-related matters via phone calls * Identify and close business opportunities * Capture and update data in CRM * Coordinate and follow up on appointments * Update productivity reports * Proficiency in Microsoft Office suite **Desired profile:** * Experience in customer service, sales, and Excel handling * Skills: responsibility, organization, good communication skills, outgoing attitude **Additional conditions:** * Paid training from the first day * Comfortable attire (sneakers or closed shoes) If you are interested in joining a dynamic company focused on technology, apply now and become part of the company's growth. Job type: Full-time Salary: $9,800.00 - $13,000.00 per month Benefits: * Employee discounts * Possibility of indefinite contract * Work from home Work location: On-site job

C. 50 499D, Parque de la Mejorada, Centro, 97000 Mérida, Yuc., Mexico

MXN 9,800-13,000/year

Indeed

Forklift Mechanic

Join our team as **Forklift Mechanic** IMMEDIATE HIRING! **You only need:** * Technical degree or Engineering in Mechanical, Automotive or related field. * Flexible schedule availability * Immediate availability **Experience in:** * Corrective and preventive maintenance for optimal forklift operation * Hydraulic mechanics * Knowledge of combustion forklifts **Offer:** * Salary $14,000 gross monthly (before taxes) * Overtime pay * 100% IMSS registration * Statutory benefits from day one * Free cafeteria service * Free uniforms **Work schedule:** Monday to Friday and half-day Saturday **Work location:** Anillo Periférico exit to Cholul **Don't miss this great opportunity, apply through this channel and we will contact you shortly.** Job type: Full-time Salary: $14,000.00 - $15,000.00 per month Benefits: * Cafeteria service Work location: On-site job

C. 28 333a, Sin Nombre de Col 2, 97115 Mérida, Yuc., Mexico

MXN 14,000-15,000/year

Indeed

Real Estate Advisor

Join our expanding team as a Real Estate Advisor Our work is 95% digital; we require individuals with or without experience in the real estate industry, but must have experience in sales. ***Functions:*** \* Prospect digitally and in person. \* Provide personalized guidance to prospects \* Follow up with prospects and the contracting process ***Skills and Abilities.*** \* Goal-oriented mindset \* Prospecting and sales closing skills \* Organized ***We Offer:*** Base salary of $2,500 \+ unlimited commissions starting from $10,000 net. Work from home and invest 3 hours daily to earn attractive commissions based on goal achievement Job type: Part-time, Indefinite duration Salary: From $10,000.00 per month Expected hours: 20 per week Benefits: * Flexible schedules Work location: hybrid remote in 97114, Monte Alban, Yuc.

C. 30 339, Montealbán, 97116 Mérida, Yuc., Mexico

MXN 2,500-10,000/month

Indeed

Cleaning Staff

*This job posting comes from the Talenteca.com job board* ### **Job opening for company Evren in Mérida, Yucatán** Important construction company is seeking Cleaning Staff Duties: Maintain cleanliness and order of branch, meeting established standards for the position. Requirements: 1 year of general cleaning experience. No age restriction. Men or women Work locations: CANEK Store Mérida Tizimín Yucatán Store Schedule: Monday to Friday from 8 AM to 4 PM or from 11 AM to 7 PM Saturdays or Sundays from 8 AM to 4 PM Midweek day off (shifts are 8 hours each) We offer: $10,080 gross per month Weekly pay Statutory benefits Immediate hiring! **Desired education level:** Basic **Desired experience level:** Entry Level **Departmental function:** Maintenance and repairs **Industry:** Construction Materials *This job posting comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=691ff44c6c000031001f641a\&source\=indeed*

C. 50 499D, Parque de la Mejorada, Centro, 97000 Mérida, Yuc., Mexico

MXN 10,080/month

Call Center Advisor - (Collections - Sales)645257980483861220

Indeed

Call Center Advisor - (Collections - Sales)

**Colektia** It is the first debt collection company based on artificial intelligence and considered one of the startups with the highest growth potential in Latin America. **Responsibilities:** \- Management of debt collections for large, active, and defaulted portfolios \- Efficient contact with debt holders to secure payment commitments \- Effective negotiation and closure of payment agreements for active and defaulted portfolios \- Resolve questions, complaints, and difficulties presented by debtors **Requirements:** \- Computer proficiency \- Minimum 6 months of experience in collections \- Strong communication skills **We Offer** * **Guaranteed base salary: $6,000 MXN GROSS** * **Weekly bonus of $300 MXN** * **Uncapped commissions** (one-month delay) * **Statutory benefits from day one** * **Paid training** * **Sundays off** * Opportunities for internal growth **Available Shifts (36 hours per week)** **MONDAYS TO SATURDAYS** * **Morning shift:** 8:00 AM – 2:00 PM * **Afternoon shift:** 12:00 PM – 6:00 PM *(Limited spots per shift)* **Requirements** * Experience in **collections** (preferred) \- Sales * Basic computer skills * Excellent communication skills * Immediate availability * Must reside in Mérida, Yucatán (mandatory) **Interested?** Send us your CV via WhatsApp: **\+52 1 55 8037 7290** Job type: Part-time Salary: $6,000\.00 \- $7,000\.00 per month Scheduled hours: 36 per week Work location: On-site job Expected start date: 01/12/2025

C. 65 517, Centro, 97000 Mérida, Yuc., Mexico

MXN 6,000-7,000/month

Customer Service Advisor645257836674571221

Indeed

Customer Service Advisor

**Join the Macropay team as a Customer Service Advisor - Contact center** **Modality:** On-site in Mérida **Schedule: Full-time - Rotating shift** **Rotating day off** ### **About the position:** At **Macropay**, we are looking for a **Customer Service Advisor** to provide support and effective solutions to our users. You will be the first point of contact, so we are seeking empathetic, patient individuals with strong communication skills. ### **Main responsibilities:** * Ensure compliance with established processes in contact center quality policies by monitoring calls, chats, emails, and any other customer interactions with Macropay, aiming for continuous improvement through consistent feedback to operational staff. * Analyze, document, and interpret each interaction between the advisor and the customer to ensure compliance with established procedures. ### **Requirements:** ✔️ Strong verbal and written communication skills ✔️ Service-oriented attitude and empathy ✔️ Experience in customer service (minimum 1 year) ✔️ Availability to work rotating shifts ### **We offer:** **Timely biweekly pay** **Performance bonuses** ️ **Monthly vouchers** **Savings fund** **Major medical expense insurance (SGMM)** ️ **Life insurance (SGV)** If you are passionate about helping others and seeking stability in a flexible environment, this is your opportunity! **Apply now and grow with us.**

C. 50 499D, Parque de la Mejorada, Centro, 97000 Mérida, Yuc., Mexico

Negotiable Salary

SALES REPRESENTATIVE, TELEMARKETING645253114403861222

Indeed

SALES REPRESENTATIVE, TELEMARKETING

* Customer service via phone * Focus on results and achieving sales targets. * Quotations, orders, supply requests. * Coordinate delivery and billing of goods via phone. * Client prospecting. * Teamwork 1 year of experience in a similar position (Sales) * Used to meeting targets. * CRM handling Guaranteed bonus for 3 months Job type: Full-time Salary: $10,000.00 per month Benefits: * Free uniforms Experience: * Telemarketing: 1 year (Desirable) Work location: On-site job

C. 50 499D, Parque de la Mejorada, Centro, 97000 Mérida, Yuc., Mexico

MXN 10,000/month

Evening Telephone Executive645247364869151223

Indeed

Evening Telephone Executive

Join our team, you're the one we're missing! We are looking for a telephone collections executive If you're looking for stability and a job full of learning opportunities... your place is with us! Main activities include: * Phone collections * Portfolio follow-up Schedules: Part-time: Monday to Friday from 1:50 pm to 8:00 pm and Saturday from 7:50 am to 2:00 pm (FIXED) Full-time: Monday to Friday from 10:50 am to 8:00 pm (1 hr lunch break) We offer: * Unconditional base salary * Productivity bonuses * Paid training * Full or part-time shifts * Great work environment Additionally, you will enjoy: * Air-conditioned areas * Private parking * Dining area * Tools to comfortably perform your job What do you need to succeed in your application? * High school diploma or higher * Minimum experience * Basic computer skills Interested? Don't wait any longer, apply through this channel and start the process with the best option! We are located in Chuburná Mérida, near the Cantaritos roundabout.

C. 50 499D, Parque de la Mejorada, Centro, 97000 Mérida, Yuc., Mexico

Negotiable Salary

Indeed

Telephone Executive

Join our team, you're the missing piece! We are looking for a telephone collections executive If you're seeking stability and a job full of learning opportunities... your place is with us! Main activities include: * Phone collections * Portfolio follow-up Schedules: Part-time: * MORNING: Monday to Saturday from 7:50 am to 2:00 pm * EVENING: Monday to Friday from 1:50 pm to 8:00 pm and Saturday from 7:50 am to 2:00 pm (FIXED) Full-time: * MORNING: Monday to Friday from 7:50 am to 5:00 pm (1hr lunch) * EVENING: Monday to Friday from 10:50 am to 8:00 pm (1hr lunch) We offer: * Unconditional base salary * Productivity bonuses * Paid training * Full or part-time shifts * Pleasant work environment Additionally, you will enjoy: * Climate-controlled areas * Company parking * Dining area * Comfortable work tools What do you need to succeed in your application? * High school diploma or higher * Minimum experience * Basic computer skills Interested? Don't wait any longer, apply through this channel and start the process with the best option! We are located in Chuburná Mérida, near the Cantaritos roundabout.

C. 50 499D, Parque de la Mejorada, Centro, 97000 Mérida, Yuc., Mexico

Negotiable Salary

Indeed

Group Credit Advisor

Compartamos Banco is looking for your talent to fill the position of Group Credit Advisor. Functions and responsibilities: * Promotion, prospecting, placement, and recovery of group loans. * Loan renewals, life insurance sales, and additional products. * 90% of time corresponds to field activities and 20% to office activities. Requirements: * High school diploma. * Interest in sales and customer service. * Good communication skills. * Preferably with means of transportation, although not essential. * Sales experience (if this is your first job, we will train you). We offer: * Guaranteed base salary. * Commissions WITHOUT LIMIT. * Benefits exceeding legal requirements!!YOU CONTRIBUTE BASED ON YOUR DAILY INTEGRATED SALARY!! * Development plan. * Grocery vouchers. * Transportation assistance. * Savings fund. * Base salary increase at 6 months and beyond according to seniority. * Paid training. * Savings box. * Life and accident insurance. * Training. * Growth opportunities. * Free uniforms, and * More than 25 benefits… Don't miss this great opportunity—apply now!

C. 50 499D, Parque de la Mejorada, Centro, 97000 Mérida, Yuc., Mexico

Negotiable Salary

MICE Commercial Executive645240737585931226

Indeed

MICE Commercial Executive

**TOURISM SECTOR COMPANY REQUESTING:** MICE Commercial Executive **Location:** Mérida **Modality:** Full time \| In-person **Position Mission:** To manage organizational resources effectively in order to achieve established objectives, maintain excellent conditions, and drive growth of existing and new client portfolios through personalized, professional, and timely service, following up on quotation requests. Lead efforts to optimize resources through effective supplier negotiations and flawless economic proposals. **Position Objective** * Create attractive proposals for clients, responding to client requests and proactively presenting innovative destination offerings. * Maintain the profitability margins established by the company in all proposals and quotations issued. * Ensure retention and growth of the client portfolio. * Collaborate in developing client diversification strategies. * Achieve customer satisfaction. * Supervise clients managed by the MICE Sales Coordinator. **Main Responsibilities:** * Analyze initial information, prepare and design presentations for economic proposals. * Ensure entry of all quotation requests and update pipeline statuses. * Follow up on quotation requests. * Prepare budgets, obtain client feedback, and implement requested changes. * Maintain efficiency of proposed budgets. * Coordinate and organize inspection visit agendas based on quoted programs. Participate in inspection visits and FAM trips. * Close proposals and sign contracts with clients. * Follow up on the client's first payment. * Correctly assemble event files within the company's implemented computer platforms. * Assemble physical files according to standards. * Make follow-up calls to assess client experience, conduct post-sale inquiries about upcoming events and next year's event locations. * Follow up and maintain client engagement at industry events, presentations, etc. * Prepare reports defined within the commercial strategy. **Requirements:** * Bachelor's degree in Tourism, Business Administration in Tourism, Marketing, or related fields * Age: Preferably 25 years and older * Minimum **3 years of experience** in similar positions * Intermediate or advanced English required Employment type: Indefinite term Salary: Starting at $15,000.00 per month Education: * Completed Bachelor's degree (Desirable) Workplace: On-site position Expected start date: 08/15/2025

C. 17 103, Misné, 97176 Mérida, Yuc., Mexico

MXN 15,000/year

Sales and Customer Service Executive645240737926431227

Indeed

Sales and Customer Service Executive

Sales Executive Industry: CONSTRUCTION MATERIALS Work Location: Temozón Base salary plus sales commissions Statutory benefits Flexible working hours We offer statutory benefits OWN VEHICLE REQUIRED Support will be provided for its maintenance and gasoline vouchers Requirements Sales experience Send your CV to jade.arroyo.souza@gmail.com We can schedule a VIRTUAL interview through this LINK: https://mailchi.mp/23d5a655446e/jade\-arroyo You can CHOOSE a time slot and the ZOOM link will automatically be sent to your email. Job type: Full-time Salary: $8,500.00 \- $16,000.00 per month Benefits: * Option for indefinite contract * Free uniforms Work location: On-site

C. 50 499D, Parque de la Mejorada, Centro, 97000 Mérida, Yuc., Mexico

MXN 8,500-16,000/year

Store Manager - PLAZA AKROPOLIS645240733038101228

Indeed

Store Manager - PLAZA AKROPOLIS

A leading company dedicated to telecommunications promotion (BAIT), due to growth, is currently seeking personnel to work as: * **STORE MANAGER FOR TELECOMMUNICATIONS SALES WITH MINIMUM EXPERIENCE OF 6 MONTHS TO 1 YEAR DESIRABLE.** **WORK LOCATION: PLAZA AKROPOLIS BAIT STORE.** **Position Objective:** To lead and supervise the daily operations of the telecommunications store, ensuring achievement of sales goals, excellent customer service, proper product display, and efficient management of human resources and assets. **Main Responsibilities:** \- Ensure achievement of monthly sales targets. \- Implement strategies for selling products (devices, accessories, etc.). \- Meet performance indicators. \- Coordinate and motivate the sales team. \- Plan schedules and assignments. \- Resolve customer complaints, suggestions, and issues. \- Guarantee a satisfactory shopping experience. \- Manage cash register and daily closing procedures. **Requirements:** * Completed high school diploma (minimum requirement). * Minimum 6 months to 1 year of experience as a STORE MANAGER in telecommunications stores (TELECOMMUNICATIONS EXPERIENCE PREFERRED). * Knowledge of mobile phone products and services. * Sales techniques and customer service skills. * Basic knowledge of Office software and point-of-sale systems. **We Offer:** * Schedule: Full-time, availability required for weekends and rotating shifts. * Base salary $14,400 Gross \+ commissions \+ PyA bonuses and retention bonus. * Statutory benefits and additional benefits according to company policy. * Uniforms provided. * Work location: Telecommunications store at PLAZA AKROPOLIS. Interested candidates should apply through this platform and will be contacted via phone or WhatsApp for an interview. Job type: Full-time Salary: $12,400.00 \- $14,400.00 per month Benefits: * Free uniforms Work Location: On-site position

C. 20ᴮ 17C, 97302 Xcanatún, Yuc., Mexico

MXN 12,400-14,400/year

CONTACT CENTER QUALITY ANALYST645232530142731229

Indeed

CONTACT CENTER QUALITY ANALYST

**At Macropay, we have a new opportunity for you!** ------------------------------------------------------- At Macropay, we believe in talent, passion, and continuous growth. Today, we are looking for people who share our values and want to become part of a dynamic, committed, and innovative team. If you're looking for a new professional challenge, this is your chance. We'd love to meet you! ### **Open Position: CONTACT CENTER QUALITY ANALYST** **Location:** Mérida, corporate campus **Contract Type:** Full-time **Department:** Customer Experience ### **What are we looking for?** * Ensure compliance with established processes according to contact center quality policies by monitoring calls, chats, emails, and any other customer interactions with Macropay, aiming for continuous improvement through constant feedback to operational staff. * Analyze, document, and interpret each interaction between the agent and the customer to ensure adherence to established procedures. * Experience dealing with customers (Contact Center, front desk, sales representative) * Availability to work rotating shifts * Experience with Excel * Knowledge of TELEMARKETING regulations ### **Key Responsibilities:** Monitor and analyze every customer interaction across all authorized channels Provide objective and timely feedback to each agent to ensure continuous improvement and development ### **What we offer:** Competitive salary Statutory benefits Additional Benefits: * Grocery vouchers * Savings fund * Major medical expense insurance ### **How to apply?** Apply directly through this platform or send your updated CV to: **Talento@macropay.mx** Email subject: *"Vacancy Contact Center Analyst – \[Your full name]"* ### **We want to meet you and learn what makes you unique!** Learn more about us: Home \- Macropay

C. 23 80, Col. México, México, 97125 Mérida, Yuc., Mexico

Negotiable Salary