CRM Support Specialist

Description

Job Summary: We are seeking a CRM Support Specialist with a front-office focus to optimize sales, marketing, and customer service interactions and processes. Key Highlights: 1. Specialized technical support for CRM platform 2. Front-office management and process optimization 3. System data training and maintenance Are you passionate about technology and customer relationship management? At **ARPA GROUP**, we are looking for an analytical and *front\-office*-focused CRM Support Specialist to join our team. **Job Objective:** You will be the first point of contact to ensure our CRM platform operates flawlessly, helping **Sales, Marketing, and Customer Service** teams optimize their interactions and processes. **Your Key Responsibilities:** * **Specialized Technical Support:** Resolve incidents and answer questions regarding CRM platform usage. * **Front\-Office Management:** Configure workflows, database segmentation, and sales funnels. * **Process Optimization:** Collaborate with marketing and sales teams to improve lead capture and customer follow-up. * **Training:** Develop quick-reference guides and conduct training sessions for new software users. * **Data Maintenance:** Ensure data integrity and cleanliness within the system. **Desired Profile:** * **Education:** Bachelor’s degree or engineering degree in Computer Science, Information Systems, Technology Management, or related field (students completing studies or graduates). * **Experience:** Minimum 1 year of software support experience; CRM experience (e.g., Salesforce, HubSpot, Zoho, Microsoft Dynamics, or similar) is preferred. * **Knowledge:** Solid understanding of the customer lifecycle (Sales and Marketing). * **Skills:** Excellent communication, patience for technical support, and proactivity. **What We Offer:** * **Monthly Salary:** $15,000\.00 MXN gross. * **Benefits exceeding statutory requirements** * **Working Hours:** Monday to Friday, 9:00 AM to 6:00 PM * **Work Modality:** On-site * Opportunities for growth and continuous training on cutting-edge tools. Employment Type: Full-time Salary: $13,000\.00 \- $14,000\.00 per month Benefits: * Life insurance Work Location: On-site employment