Technical Support Assistant (Systems)

Description

Job Summary: A leading agro-industrial company is seeking a Technical Support Specialist to manage networks, maintain equipment, and provide user assistance as part of an expanding team. Key Highlights: 1. Opportunity for career growth and job stability 2. Join a company in expansion 3. Professional development in technical support A prominent agro-industrial company dedicated to the production and export of high-quality products, with an 18-year track record and presence in domestic and international markets, is seeking new talent. If you seek stability, growth, and the opportunity to join an expanding company, this opportunity is for you! **JOIN OUR TEAM AS A TECHNICAL SUPPORT SPECIALIST!** **Responsibilities:** * Administer LAN/WLAN networks. * Perform preventive and corrective maintenance on computing equipment (Windows and Mac). * Provide technical support to users via the internal ticketing system. * Monitor proper operation of internet and telephony networks. * Install and maintain video surveillance systems (CCTV). * Configure and maintain point-to-point links. * Execute software and system updates on equipment. * Configure digital tools for new hires (email, computing devices, and mobile devices). * Perform data backups. * Track resolution of hardware and software technical issues. * Travel to various locations to address technical incidents when required **Requirements:** * Technical diploma or bachelor’s degree in computer science, information technology, or related field (in progress or incomplete). * Minimum 6 months to 1 year of experience in technical support (may include professional internships or social service). * Basic knowledge of networking, equipment maintenance, and user support. * Basic proficiency in Windows and/or Mac operating systems. * Service-oriented attitude, responsibility, and eagerness to learn. * Valid driver’s license. **We Offer:** * **Base monthly salary:** $13,000 to $14,000 gross * **Work schedule:** Monday to Friday, 8:00 am \- 05:30 pm * **Work location:** Tala, Jalisco * Statutory benefits * Grocery vouchers * Savings fund * Life insurance * Job stability * Learning opportunities * Employee transportation from Las Cuatas, San Isidro Mazatepec, and/or Tala city center. Salary: $13,000\.00 \- $14,000\.00 per month Benefits: * Transportation assistance or service * Savings fund * Life insurance * Grocery vouchers Relocation/commuting ability: * 45340, San Isidro Mazatepec, Jal.: Commute to work without difficulty or plan relocation prior to starting employment (Mandatory) Work location: On-site employment