Universal Executive Training

Description

Job Summary: Advise customers to identify their service needs in AT&T stores, optimizing performance while adhering to established processes and policies. Key Highlights: 1. Establish friendly relationships with customers to ensure service level 2. Ensure the best service and sales experience 3. Execute specialized activities aligned with objectives **Header \- External** ------------------------- VP: VPGM Region Sur Peninsula Entity: Sinaloa Location Type: Tda Mazatlan Plaza Buelna **Position Objective** --------------------------- Advise customers to identify their service needs in AT\&T stores, achieving optimization while adhering to established processes and policies. **Main Responsibilities** --------------------------------- Establish cordial and service-oriented relationships with customers to ensure service level, thereby providing alternatives for issue resolution. Execute quality standards established by Management and ensure the best service and sales experience. Accurately and completely record customer visits in company-managed systems to enhance satisfaction. Execute specialized process activities aligned with established objectives. **Education (Minimum and Preferred)** -------------------------------- * Minimum Education: Technical Degree / Completed High School Preferred Education: Incomplete undergraduate degree in Communication Sciences, Administration or related field; Bachelor's degree in Administration or related field. * *If selected as a candidate but not meeting the required educational level, you must sign a commitment letter to begin and/or complete the required education level, and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Preferred)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Preferred Experience: 2 years in customer service within the telecommunications industry **Licenses/Certifications Required** ---------------------------------------- **Languages (Speaking, Writing, Reading)** --------------------------------- **Required Computer Software Packages** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunities without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social condition, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Additionally, we foster equity of conditions through the implementation of reasonable accommodations within the workplace.