Job Summary: We are seeking an organized, proactive, and process-oriented professional with experience in management tools to work in collaborative environments and continuously improve processes. Key Highlights: 1. Proven experience with Jira and Confluence. 2. Analytical mindset and results-oriented approach. 3. Active participation in continuous process improvement. DESCRIPTION We are looking for an organized, proactive, and process-oriented professional with experience in management and documentation tools. The candidate must be comfortable working in collaborative environments, maintaining clear and up-to-date information, and actively participating in continuous process improvement. It is essential that the candidate has no objection to documenting in a detailed and structured manner. REQUIREMENTS * Proven experience using Jira and Confluence. * Experience in functional and/or technical documentation. * Ability to work in teams and communicate effectively. * Analytical mindset and results-oriented approach. **Essential Technical Skills** * Advanced or intermediate proficiency with Jira (ticket management, dashboards, workflows, incident tracking). * Proficiency with Confluence for documenting processes, requirements, and project tracking. * Experience generating and maintaining clear, structured, and up-to-date documentation. * Understanding of workflows in agile or traditional environments. **Desirable Technical Skills** * Conversational English (ability to participate in meetings and understand English documentation). * Knowledge of SSP processes. * Knowledge or experience applying TDD (Test Driven Development). **Responsibilities** * Manage and track requirements, tasks, and incidents in Jira. * Create and update documentation in Confluence. * Support the definition and improvement of internal processes. * Coordinate with multidisciplinary teams to ensure proper execution of activities. * Participate in follow-up meetings and document agreements. * Support implementation or alignment with SSP processes and TDD practices (desirable).