Job Summary: We are seeking a passionate technical support professional to ensure the proper functioning of technological equipment and provide timely support. Key Highlights: 1. Growth opportunities and career development plan. 2. Excellent work environment and collaborative culture. 3. Mexican company with 21 years of history and inclusive culture. At Intercompras, we have outstanding human talent that drives, inspires, and forms the foundation of our company; therefore, we are looking for a talented and passionate technical support professional to join our team. Your mission will be to ensure the proper functioning of the company’s technological equipment, as well as to provide timely and effective support to our employees. **Your responsibilities will include:** * Installing, configuring, and supporting computing devices, telephony systems, and peripherals. * Addressing and resolving technical incidents related to hardware, software, and internal applications. * Documenting and tracking support tickets. * Providing in-person and remote technical assistance to users. * Maintaining up-to-date inventory records of technological assets. * Assisting with preventive and corrective maintenance tasks. **Required Skills and Knowledge:** * Minimum 3 years of experience in technical support. * Degree or candidate in Computer Engineering, Systems Engineering, Programming, or related field. * Solid knowledge of networking. * Experience maintaining computers and printers. * Excellent service attitude and customer orientation. * Organizational skills and task tracking ability. **We Offer:** * Competitive salary commensurate with experience. * Statutory benefits. * Career development plan and continuous training. * Real growth opportunities. * Excellent work environment. **About Intercompras** We are a Mexican company with over 21 years in the industry, operating nationwide with a catalog of more than 30,000 products from top brands. We foster a culture of equity, innovation, and collaboration within a modern and inclusive environment. Position Type: Full-time, Indefinite-term Salary: $12,000.00 - $14,000.00 per month Benefits: * Option for an indefinite-term contract Work Location: On-site employment