Customer Support/Bilingual Administrator

Description

Job Summary: We are seeking a professional to manage communications, administrative follow-up, and coordination of technical services for fast-food franchises. Key Highlights: 1. Dynamic work environment 2. Professional growth opportunities 3. Customer support and technical service management **About the Company** We are a company with over 12 years of experience in the field, specializing in providing comprehensive administrative and accounting service solutions to well-known fast-food franchises in the United States, such as Carl's Jr, KFC, Popeyes, Jamba Juice, among others. We offer a dynamic work environment and professional growth opportunities. If you meet the profile, we offer a work schedule from Monday to Friday, 7:00 AM to 4:00 PM. Our location is in Ensenada, Baja California, Valle Dorado. **Responsibilities:** * Daily review and management of client emails. * Handling incoming calls related to technical reports. * Tracking invoices, payments, and related documents. * Resolving customer inquiries and addressing requests via telephone. * Monitoring and coordinating scheduled preventive maintenance. * Timely follow-up on special cases or unusual situations. * Scheduling and confirming visits for repairs or technical services. **Requirements:** \- Bachelor's degree in Accounting, Business Administration (LAE), Business, or related field. \- Accounting experience (preferred but not mandatory) \- 80% English proficiency (spoken and written) \- Intermediate Excel skills **Benefits and Additional Perks** * Statutory benefits (IMSS, Infonavit, Christmas bonus, vacation time). * Provided uniforms. * Snacks and beverages available at the workplace. * Discount on local gym membership. * Major medical expense insurance. * Birthday day off. * Discounts on optical services and gyms. * And other benefits. Employment Type: Full-time Salary: $12,000\.00 \- $16,000\.00 per month Benefits: * Free beverages * Company parking * Free parking * Major medical expense insurance * Free uniforms Workplace: On-site employment