Technical Support - MacStore Plaza Dila

Description

Job Summary: Provides first- and second-level technical support to Apple users, delivering personalized assistance and service follow-up in an environment of continuous training. Key Highlights: 1. Provides specialized technical support for Apple products. 2. Promotes professional growth and continuous training. 3. Works within a team with over 30 years of experience. MacStore. We are a leading company in the distribution of Apple products and services (APR. APPLE PREMIUM RESELLER), with over 30 years in the market and 76 branches across the Mexican Republic. Technical Support at MacStore Plaza Dila · Responsibilities: Provide first- and second-level technical support to Apple users. Deliver personalized customer service. Follow up on completed services. Suggest additional services and promotions. Meet performance metrics and indicators. Schedule: Monday through Sunday, rotating shifts from 11:00 a.m. to 8:00 p.m. or 12:00 p.m. to 9:00 p.m. (rotating weekday breaks). Offer: Gross monthly salary: $9900. Monthly food vouchers: $350 for entry-level staff, increasing to $500. Punctuality bonus starting from the 2nd month onward: $900. Statutory and above-statutory benefits: 100% IMSS contributions. Direct employment contract with the company. 17-day Christmas bonus, increasing based on seniority. 12 vacation days. Vacation premium. Profit-sharing of up to 3 months’ salary. Life insurance and funeral expense assistance. Uniforms. Career advancement opportunities. Continuous training. Additional Benefits after 3 Months (Permanent Staff): Apple Certified Macintosh Technician certification. Savings fund. Salary increase at the third month. Service commission. Discounts on prestigious brands. Christmas bonus. Requirements: Education: Completed high school or higher. Passion for technology and Apple products. Customer service orientation. Willingness to travel. Interest in sales. Strong verbal communication skills. Availability of time. If you meet this profile, apply now and become part of the MacStore experience.-Requirements- Minimum Education: Upper Secondary Education - General High School years of experience Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist