Banking Support Technician - Hermosillo Field

Description

Job Summary: We are seeking a Field Engineer to provide support and maintenance for banking equipment, handle service tickets, perform repairs, and maintain positive interactions with bank personnel. Key Highlights: 1. Training to start in technical support 2. Dynamic role involving travel and ticket handling 3. Focus on problem resolution and attention to detail GRG Banking is a recognized company in the self-service financial services sector, with a vision to become a global leader in innovative solutions. Founded in Guangzhou, China in 1999 and listed on the Shenzhen Stock Exchange since 2007, GRG Banking has over 330,000 installed units across more than 100 countries. The company offers a wide range of hardware and software products, including ATMs, cash recyclers, and branch transformation solutions. In an era of continuous technological revolution, GRG Banking focuses on intelligent financial innovation and rapid expansion in the artificial intelligence industry to build advanced applications that improve its customers' lives. Join our team as a Field Engineer for our banking equipment. We will train you to begin your career in technical support. Responsibilities: Handle service tickets Travel to various locations to perform equipment repair and maintenance (average of 2–3 tickets per day) Maintain courteous interaction with banking staff Submit evidence of all activities performed during repairs Be available to travel to the next ticket location Communicate with colleagues to clarify doubts regarding maintenance Meet response time requirements and successfully complete repairs Track the entire ticket process Your Profile: Technical, engineering, or bachelor’s degree 6 months of experience related to support, repair, or installation of equipment (computers, networks, cabling, or electrical equipment) Basic experience using diagnostic and measurement tools Ability to interpret diagrams Experience disassembling machines, replacing parts, and handling components Strong communication skills Analytical thinking for problem solving Interest and availability to work in the field Attention to detail and organization What We Offer: Monthly gross salary of 14k–15k MXN, plus statutory benefits, monthly productivity bonus (based on SLA compliance), medical expense insurance after probation period, training, and weekly mobility expense reimbursement. -Requirements- Minimum Education: High school diploma – Professional Technical Education Less than 1 year of experience Age: between 23 and 53 years old Knowledge: Operating systems, Technical support Willingness to travel: Yes Keywords: technologist, technician, tech, technician, technology, technology, technologist, support, support, support, banker, banking, banking, banker, field, territory, territory