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Job Summary: You will be responsible for counter-based customer service, ensuring transparency and contributing to the achievement of sales targets and service quality. Key Highlights: 1. In-branch customer service focused on transparency and trust. 2. Contribution to sales targets and service quality for financial products. 3. Being part of a team dedicated to continuous improvement and results. We have 60 years of history delivering financial services in over 30 countries and serving 76 million customers worldwide. We are leaders in digital transformation of banking in Mexico and serve over 19 million customers. Our people’s talent makes us the strongest financial institution in the country. That is why we continuously seek talented individuals like you to join our team. We are proud to be a company where diversity, inclusion, and equal opportunity prevail—regardless of employees’ origin or personal circumstances. Come closer and experience the UNIQUE BBVA EXPERIENCE. Legal Requirements If the position you are applying for is located outside the country where you currently reside, you may need an appropriate visa and/or work permit and/or residence permit, as well as compliance with any other requirements mandated by applicable labor, immigration, or local professional regulations governing the performance of this position in that country. If you are selected as the final candidate, BBVA may assist you in processing the corresponding permit/visa, provided that, should the relevant visa and/or work permit and/or residence permit (i.) not be issued, or (ii.) any other requirements mandated by applicable labor, immigration, or local professional regulations fail to be met, unfortunately you will be disqualified from the position. Additionally, if you already hold a visa and/or work permit and/or residence permit for the relevant country, please indicate so when applying for the position. You will be responsible for providing counter-based branch service, ensuring transparency to maintain our customers’ trust. You will contribute to achieving sales targets and maintaining service quality across our products and services through various channels. The Commercial Banking Network is the engine of BBVA Mexico, as it serves as the frontline for customer interaction. We ensure an excellent customer experience and aim to elicit a “Wow!” response through our service. At BBVA Mexico, we set highly ambitious goals—and consistently achieve them—thanks to our “Unique Experience” model, which fosters strong discipline. If you would like to join a team constantly pursuing continuous improvement, setting ambitious goals, and focusing on results, this opportunity is for you. We seek a person who enjoys serving customers and sharing knowledge with colleagues, fostering the 'one team' spirit; who enjoys comprehensively managing in-branch customer service while consistently ensuring service quality, seeking customer satisfaction, and guiding and advising customers at all times. For us, the customer comes first—and we always strive to deliver WOW experiences. **Profile** ---------- * High school diploma or equivalent. A bachelor’s degree in economics or administration is desirable. * Proactivity and dedication to delivering the best customer experience. * Interest and aptitude for sales. * Proficiency in teller operations—focused and efficient handling of cash and other valuables. **Responsibilities** --------------- * Conduct customer financial transactions—including deposits, withdrawals, transfers, foreign currency sales—and inform customers of their transaction status, among others. * Advise customers on product and service enrollment and benefits. * Identify and refer business opportunities to Sales Executives—both from existing and potential customers. * Perform administrative tasks such as checkbook and card inventory control, ATM cash replenishment, and daily cash reconciliation, among others. **Benefits** -------------- * 60 days’ bonus (aguinaldo), 15 vacation days, and vacation premium exceeding statutory requirements * Cultural and sports activities * Attractive sales incentives * Annual bonus of $20,200 * Agreements and promotions at over 15,000 establishments and online sites * Career development plan based on your personal growth and performance * Private retirement plan, in addition to social security, with employer contributions * Preferential-rate loans * Life insurance covering 40 months’ salary in case of natural death * One month’s annual bonus * Uniforms \#IndBBVA22
