Customer Service Assistant

Description

Job Summary: We are seeking a Customer Service Assistant to handle housing deliveries and warranties, with a focus on communication and administrative support. Key Responsibilities: 1. Customer telephone and in-person support regarding housing deliveries and warranties. 2. Management of customer reports, appointments, and special requests. 3. Office resource administration and purchase order preparation. We are the most prestigious residential development company in northern Mexico, with over 50 years of market experience. We distinguish ourselves as a socially responsible company and one of the best places to work in the country. We specialize in high-quality real estate developments for various market segments, operating in Nuevo León, Jalisco, Aguascalientes, Querétaro, Estado de México, Quintana Roo, Puebla, and Tamaulipas. Join our team as: **CUSTOMER SERVICE ASSISTANT** **Objective:** To provide in-person and telephone customer support regarding housing deliveries and related warranties. **Requirements:** * Bachelor’s degree in Business Administration, Communication Sciences, or Marketing * Proficiency in Microsoft Office suite * Minimum 1 year of experience * Customer service experience * Excellent verbal and written communication skills **Responsibilities:** * Follow-up calls * Delivery and warranty reports * Appointments and service follow-ups * Special customer requests * Stationery, supplies, and customer delivery kits * Office resource management * Preparation of Purchase Orders (POs) for Administrators * Material and tool requisitions for warranty services **Our Value Proposition:** * Competitive salary * Benefits exceeding statutory requirements: grocery vouchers, life insurance, savings fund, attendance bonus, among others.