Universal Executive Training

Description

Job Summary: Advise customers to identify their service needs in AT&T stores, optimizing their experience while adhering to established processes and policies. Key Highlights: 1. Advise customers to optimize their service experience. 2. Build friendly and service-oriented relationships with customers. 3. Ensure the best service and sales experience. **Header \- External** ------------------------- VP: VPGM Region South Peninsula Entity: Guerrero Location Type: Acapulco Corporate Offices **Position Objective BTP** ------------------------------- Advise customers to identify their service needs in AT\&T stores, achieving optimization while adhering to established processes and policies. **Key BTP Responsibilities** ------------------------------------- Establish cordial and service-oriented relationships with customers to ensure service quality levels, thereby providing alternatives for problem resolution. Execute quality standards established by Management, while ensuring the best service and sales experience. Accurately and completely channel customer visits into the company's systems for improved satisfaction. Perform specialized activities within goal-oriented processes. **Education (Minimum and Desired)** -------------------------------- * Minimum Education: Technical Career / Completed High School Diploma Desired Education: Incomplete degree in Communication Sciences, Administration or related fields; Bachelor's degree in Administration or related field. * *If selected as a candidate but not meeting the required educational level, you must sign a commitment letter to begin and/or complete the required education level and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Desired)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Desired Experience: 2 years in customer service within the telecommunications industry **Licenses/Certifications Required** ---------------------------------------- **Languages (Speaking, Writing, Reading)** --------------------------------- **Required Computer Software Packages** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunities without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social condition, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Additionally, we foster equity of conditions through the implementation of reasonable accommodations within the workplace.