Field System Engineer Jr

Description

Job Summary: We are seeking a Field Systems Engineer Jr for the Professional Services team, focused on infrastructure, networking, and data center solutions, with emphasis on DNS and load balancing. Key Highlights: 1. End-to-end participation in implementation and technical support projects. 2. Opportunity for professional growth within the technology ecosystem. 3. Continuous training and opportunity to obtain certifications across multiple brands. **Job Purpose:** At TD SYNNEX, we connect manufacturers, partners, and customers through high-impact technology solutions. As a Field Systems Engineer Jr, you will join the Professional Services team, actively participating in implementation and technical support projects focused on infrastructure, networking, and data center solutions—with special emphasis on DNS and load balancing. This role has a strong technical component and involves direct interaction with customers and channel partners, spanning from project scoping through implementation and closure. It is an ideal position for individuals with a solid technical foundation, strong problem-solving skills, and motivation to grow professionally within the technology ecosystem. **Responsibilities:** * Participate in end\-to\-end projects: review and refine requirements, implement solutions, conduct testing, deploy into production, and transfer knowledge to customers. * Support development of technical implementation plans, Statements of Work (SOW) for installation services, and configuration designs for assigned product lines. * Provide specialized technical support to customers, primarily for DNS and load balancer solutions in Data Center environments. * Manage technical follow-up across multiple projects simultaneously, coordinating working sessions and maintenance windows with customers and channel partners. * Document project progress, configurations, and technical deliverables; estimate effort, define scope, and prepare Bill of Materials (BoM) when required. * Track technical activities, validate solutions, resolve issues, and manage escalations during complex projects. * Conduct technical demonstrations, Proof of Concept (PoC), and training sessions for customers and partners. * Actively participate in technical trainings, labs, and knowledge-transfer activities to achieve certifications aligned with product lines and business objectives. * Identify additional service or solution opportunities within ongoing projects. * Maintain clear and professional communication with customers, partners, and internal teams throughout the project lifecycle. * Ensure compliance with ethical, organizational, and confidentiality standards in all activities. **Knowledge, Skills and Experience:** * Degree in Engineering, Computer Science, Information Technology, or related field. * 2–4 years of experience in post\-sales implementation, professional services, or technical support in Networking, infrastructure, or Data Center environments. * Desired experience with DNS technologies, including vendors such as F5, Infoblox, Cloudflare, or A10\. * Prior experience in support centers, NOC or SOC is highly valued. * Ability to work independently with minimal supervision. * Skill in managing multiple tasks, priorities, and demanding deadlines. * Availability to work under pressure on critical or large-scale projects. * Commitment to continuous learning and rapid adoption of new technologies. * Technical certifications in DNS, networking, or load balancing are desirable but not mandatory. **Working Conditions:** * Professional environment operating under a Hybrid model. * Availability to occasionally work outside standard hours—including nights and weekends—to accommodate maintenance windows. * Occasional travel, primarily to Querétaro, Monterrey, or Guadalajara. * Continuous training and development, with opportunities to obtain certifications across multiple brands. Key Skills Customer Service, Developing Proposals, DNS Server, F5 BIG\-IP, F5 Load Balancer, Solution Deployment, Technical Services, Technical Support **At TD SYNNEX, our values guide everything we do:** Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. What’s In It For You? * Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. * Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on\-demand courses. * Elevate Your Personal Well\-Being: Boost your financial, physical, and mental well\-being through seminars, events, and our global Life Empowerment Assistance Program. * Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer\-to\-peer conversations, and equitable growth and development opportunities. * Make the Most of our Global Organization: Network with other new co\-workers within your first 30 days through our onboarding program. * Connect with Your Community: Participate in internal, peer\-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don’t meet every single requirement? Apply anyway. At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!