Job Summary: A leading technology-sector company is seeking a Level I Technical Support Engineer to join its operations team, providing timely assistance and resolving basic incidents. Key Highlights: 1. Opportunity to gain experience in critical environments 2. Opportunity for professional growth in the IT field 3. Ongoing training Location: Tepotzotlán, Northern Zone of CDMX Salary: $16,000 \- $18,000 MXN gross monthly Position Type: Full-time Schedule: Rotating shifts (6:00 am \- 2:00 pm, 8:00 am \- 5:00 pm, 2:00 pm \- 10:00 pm) About the Company A leading technology-sector company is seeking a Level I Technical Support Engineer to join its operations team. This organization specializes in delivering enterprise-level infrastructure solutions, technical support, and platform implementation. It is currently expanding and seeks talent with a service-oriented mindset, technical skills, and aspirations for professional growth in the IT field. Job Description We are seeking a Level I Technical Support Engineer with foundational knowledge in Linux and Windows server administration. The ideal candidate will provide timely first-level support, resolve basic incidents, monitor systems, and deliver direct user support. This role represents an excellent opportunity to gain experience in critical environments and advance within the technical support function. Main Responsibilities Handling and resolving Level I tickets on Windows and Linux platforms. Monitoring servers and basic infrastructure. Providing internal user support for connectivity, access, and basic services. Timely escalation of complex incidents to the Level II team. Documenting incidents and applied solutions. Assisting with operational and maintenance tasks under technical supervision. Requirements 2–3 years of experience in technical support, help desk, or similar roles. Basic knowledge of Linux and Windows servers (users, permissions, services). General networking knowledge: IP, DNS, VPNs, DHCP, etc. Familiarity with monitoring tools and ticketing systems is desirable. Proactive attitude, customer-service orientation, and strong communication skills. Technical degree or engineering degree in Systems, Computer Science, or related field. Benefits Statutory benefits from day one. Transportation assistance. Free uniforms. Ongoing training. Position Type: Full-time Salary: $16,000\.00 \- $18,000\.00 per month Benefits: Option for indefinite-term contract Free uniforms Education: Completed bachelor’s degree (Desirable) Experience: Technical support: 2 years (Mandatory) Work Location: On-site employment \- Tepotzotlán Salary: $16,000\.00 \- $18,000\.00 per month Benefits: * Cafeteria service * Free uniforms Work Location: On-site employment