The Customer Service Assistant is responsible for providing support and follow-up to wholesale customers, ensuring efficient, courteous, and timely service in processes related to orders, deliveries, inquiries, and after-sales service. This role contributes to maintaining strong business relationships and organized administrative operations within the CEDIS. Key Responsibilities: Answer customer calls, messages, and emails. Track orders, order fulfillment, and deliveries. Input orders and update information in the system. Resolve customer questions regarding products, stock availability, and delivery timelines. Escalate issues to warehouse, sales, and logistics teams. Assist with returns, exchanges, and clarifications. Maintain up-to-date customer database records. Prepare administrative reports and controls. Support the commercial and operations departments. Requirements: Minimum education: completed high school diploma. Experience in customer service, sales, or administration. Basic proficiency in Excel and administrative systems. Strong verbal communication skills and interpersonal abilities. Flexible availability for work hours. Skills and Competencies: Customer attention and service. Organization and follow-up. Problem solving. Teamwork. Effective communication. Stress tolerance. Proactive attitude. Multitasking ability. Ideal Profile: An organized, responsible, and service-oriented individual with the ability to diligently track administrative and commercial processes. Capable of maintaining effective communication with customers and internal departments to ensure efficient operations within the CEDIS. Desirable Qualifications: Experience in retail, footwear, or wholesale distribution. Basic knowledge of inventory and logistics. Familiarity with ERP or billing systems. Salary: $9,421.00 per month Work Location: On-site employment
Juan García
Indeed · HR
Juan García
Indeed · HR
