Hostess

Description

Job Summary: A restaurant with a distinguished culinary tradition in Puebla is seeking a Hostess to join its team, responsible for welcoming guests, managing reservations, and coordinating table assignments. Key Highlights: 1. Being part of a restaurant with a strong tradition in Puebla 2. Direct interaction with customers and management of the welcome experience 3. Development of customer service and operational management skills *For over ten decades, we have established ourselves as Puebla’s most traditional restaurant in regional gastronomy; to continue this legacy, we are seeking a* ***hostess*** *to join our team.* **Requirements:** * Age: 25 to 35 years old. * English: Basic \- Intermediate. * Education: Completed high school diploma. * Residence near Puebla Centro, or convenient transportation access. * Minimum experience: 2 years in restaurants or hotels. **Main Responsibilities:** * Greet customers in a friendly and professional manner. * Confirm reservations and manage the waiting list. * Coordinate table occupancy according to availability and customer preferences. * Inform the service team about customer assignments. * Answer basic questions regarding the menu, operating hours, and restaurant services. * Handle initial complaints or escalate them to the appropriate supervisor. * Maintain order and cleanliness at the reception area. * Manage tools such as the reservation book or digital management systems. * Communicate estimated wait times and coordinate customer flow with the service and kitchen teams. **Knowledge Requirements:** * Basic customer service protocols and complaint handling procedures. * Techniques for effective communication. * Familiarity with the restaurant layout and seating capacity. * Fundamental professional etiquette and conduct standards. * First aid certification (preferred). **Skills:** * Ability to instill trust and comfort in customers. * Ability to multitask effectively—e.g., assigning tables while managing reservations. * Clear and courteous verbal communication with both customers and team members. * Maintaining composure and professionalism during peak demand periods. * Personal presentation aligned with the restaurant’s standards. **We Offer:** * Weekly payment. * Daily wage: $315\.04 net \+ tips * Schedule: Thursday to Sunday, 10:00 AM to 6:00 PM. * Statutory benefits after the first year of employment. * Private medical service. Employment Type: Full-time Salary: $315\.04 per day Benefits: * Salary increases * Employee discount * Company parking * Option for an indefinite-term contract * Staff dining service * Complimentary uniforms Education: * Completed high school diploma (Mandatory) Experience: * Hostess: 2 years (Mandatory) Work Location: On-site employment