**Job Objective** Provide support and advisory services to payroll operators, resolving operational, technical, and regulatory questions to ensure accurate calculation, processing, and timely compliance of payroll. **Main Responsibilities** * Address and resolve payroll operators’ questions (calculations, incidents, processes). * Validate payroll transactions. * Identify recurring errors and propose process improvements. * Support payroll closing activities and pre-payment validations. * Document procedures and develop supporting guides or manuals. * Escalate complex incidents to the relevant department (HR, MANAGEMENT). * Track tickets or requests until resolution. **Skills and Competencies** * Focus on internal customer service. * Analytical and problem-solving skills. * Clear and effective communication (oral and written). * Organization and prioritization skills. * Teamwork. * Attention to detail. * Stress tolerance and ability to manage closing deadlines. **Job Requirements** **Education** * Bachelor’s degree in Administration, Accounting, Human Resources, or related field (completed or in progress). **Experience** * 1–3 years in payroll or personnel administration processes. * Experience handling internal inquiries or operational support (desirable). **Technical Knowledge** * Intermediate Excel (formulas, tables, data validation). **Skills and Competencies** * Focus on internal customer service. * Analytical and problem-solving skills. * Clear and effective communication (oral and written). * Organization and prioritization skills. * Teamwork. * Attention to detail. * Stress tolerance and ability to manage closing deadlines. **Performance Indicators (KPIs)** * Response time to questions/incidents. * Payroll operators’ satisfaction level. * Reduction of recurring payroll errors. * Adherence to closing deadlines. * Quality of generated documentation. **Internal Relationships** * Payroll operators * Human Resources * Accounting / Tax * IT Systems Job Type: Full-time Salary: Starting at $9,728\.49 per month Benefits: * Company parking * Free parking * Life insurance * Free uniforms Work Location: On-site employment