QUALITY AND COMMERCIAL PROCESSES COORDINATOR

Description

Job Summary: Ensure quality controls in the filtering and processing of sales to achieve solid sales and satisfied members, while properly carrying out the responsibilities of the involved departments. Key Responsibilities: 1. Ensure quality controls in sales processing. 2. Provide ongoing training to the sales force. 3. Provide attention and support to members regarding the use of their membership. **Job Mission** --------------------- Ensure continuous quality controls in the filtering and processing of sales; guaranteeing that the involved departments properly carry out their responsibilities; to achieve solid sales and satisfied members.**Areas of Specialization** ---------------------------- * Quality control * Marketing * Customer service * Processes * Administration * Sales **Technical Knowledge** -------------------------- * Administration * Basic accounting * Product knowledge * Timeshare * Legal scope of sales contracts **Education** --------------- * Bachelor's degree in Economic Administration or Tourism * Degree in Hotel Management **Computer Software** ------------------------- Office TSW**Languages** ----------- English**Experience** --------------- * Verifier: 3 years * Sales: 3 years * Administration: 3 years * Collections: 3 years **Main Job Responsibilities** ------------------------------------ **Responsibility** **Level (Total, Partial or Support)** **INDICATORS** **These are the methods used to measure achievement of results.** Support the Project Director and/or Sales Manager. Total Support for decision-making to ensure achievement of results. Provide ongoing training to the sales force Total Keep them updated on sales policies; processes and promotions. Processing of pending portfolio and tracking of cash-out payments. Total Increase the conversion rate. Member support. Total Clarify doubts regarding membership usage; fast-track reservations; refinancing; transfers and assignment of rights. Follow up on cancellation requests. Total Reduce the cancellation rate and ensure timely handling of such requests. Preparation of weekly commission payments. Total Guarantee timely payment of commissions. Preparation of reports for month-end closing. Total Support timely and accurate month-end closing. **Physical Work Location** ------------------------------- **Physical Requirements of the Position** ----------------------------------