**Join our team as a WFM Analyst and become part of our industry-leading contact center management company.** We are looking for a highly motivated, results-oriented professional with outstanding skills in planning, analysis, and team management. **Requirements:** * Completed High School Diploma OR Incomplete Bachelor's Degree * Prior experience in WFM leadership positions, Command Center, MIS, or related roles. * Knowledge of Dialing Systems (InConcert, Five9, Mitrol, Cisco, etc.) * Knowledge of Salesforce, Remedy, Zendesk * Knowledge of Call Center Metrics, KPIs, and SLAs **We Offer:** * Fixed monthly salary * Statutory benefits * Working hours from 09:00 to 19:00 hrs, rotating weekend off * Opportunities for professional growth and development within an industry-leading company. * Dynamic work environment focused on achieving goals. * Additional benefits **Work Location:** MB. Dr. Galvez If interested, apply through this channel or send your CV to **55\.67\.66\.99\.54** with **Ivette Ramirez.** **You’ll be part of a great team!** Job Type: Full-time, Indefinite-term Salary: $11,000\.00 \- $12,000\.00 per month Benefits: * Free beverages * Option for indefinite-term contract * Referral program * Cafeteria service Workplace: On-site employment