Digital Sales

Description

Job Summary: This role involves managing leads, maintaining communication with customers, preparing quotations, resolving inquiries, recording information in the CRM, and coordinating sales. Key Responsibilities: 1. End-to-end lead management and follow-up until closure. 2. Proactive communication with customers and resolution of inquiries. 3. Internal collaboration to ensure smooth sales processes. * Respond immediately to contacts channeled through designated channels. * Follow up on leads until closure or disqualification. * Maintain proactive communication with customers via various channels. * Identify customer needs to offer optimal solutions. * Master the retail and wholesale sales process. * Explain pricing, terms, and delivery timelines. * Prepare and send quotations and purchase orders. * Resolve inquiries with support from internal departments. * Record and update information in the CRM. * Follow up on quotations until receiving a response. * Coordinate with internal departments to ensure smooth sales processes. * Report incidents or situations affecting deal closure. * Confirm orders and commercial terms. * Maintain professional and empathetic interactions. * Address customer inquiries or complaints. * Escalate complex situations when necessary. * Foster positive experiences to encourage repeat business. * Prepare periodic sales reports. * Prepare requested commercial information reports. * Submit reports promptly and in accordance with department guidelines. * Ensure immediate response times as per department guidelines. * Participate in training sessions on products, processes, CRM, and customer service. * Propose improvements to commercial processes based on daily customer interactions. * **AGE:** 22 to 29 years old. **EDUCATION:** Bachelor’s degree in Administration, Marketing, Business, Communications, Commerce, or related field. **EXPERIENCE:** 1 year in customer service, telemarketing, or call center. Employment Type: Full-time Salary: $10,020.00 MXN per month Work Location: On-site employment