WARRANTY ADMINISTRATOR

Description

Job Summary: This role involves managing automotive warranty processes, from service review and customer interaction to claim processing and reporting within a truck agency or mechanical workshop. Key Highlights: 1. Manages service and vehicle unit warranties. 2. Interacts with customers for plant requirement reviews. 3. Conducts warranty tracking and application, including reporting. **ZAPATA CAMIONES S.A DE C.V.** Address: **Libramiento ejército mexicano 271 colonia francisco y Madero Colima** WE ARE SEEKING: **WARRANTY ADMINISTRATOR** RESPONSIBILITIES: Review services entering the workshop to determine warranty eligibility (those meeting initial conditions or identified by technicians) Direct handling of customer-requested warranties for plant requirement review Requesting warranty billing from the plant via pre\-invoice Registering and tracking units entered into warranty and their billing (via plant portal) Applying warranties to third parties (charging for services and parts) Monitoring open orders in the system Applying back orders (justifying delays in vehicle release from service) Registering received warranties and delivery timelines in the plant portal Preparing reports on pending orders Informing customers whether the vehicle qualifies for warranty **JOB PROFILE** Education: Incomplete Bachelor's degree or Technical diploma Diesel Mechanic Plant Certifications Work Experience: 2 to 4 years; SAP system proficiency Industry Experience: Truck dealership or mechanical workshop Language: N/A. COMPETENCIES Business "Expertise": Trained in more than one process or has developed specialized skills within a single process. Solution Management Problem Solving: Provides solutions to moderately complex or infrequently occurring problems using existing procedures or precedents. Can gather sufficient information to assist in appropriate problem resolution. Impact Influence: Assigns priorities, organizes, and makes decisions related to one's own work. Uses judgment to modify work practices and procedures to achieve results or improve efficiency. Employment Type: Full-time Salary: $9,577\.22 \- $20,000\.00 per month Benefits: * Employee discount * Option for indefinite-term contract * Major medical expense insurance * Life insurance * Additional vacation days or paid leave Work Location: On-site employment