Technical Support Engineer

Description

Job Summary: We are seeking a Technical Support Engineer to provide user assistance for hardware, software, and operating systems, optimize equipment performance, and develop technological solutions. Key Highlights: 1. Comprehensive technical support for hardware, software, and operating systems. 2. Development of technological solutions and infrastructure. 3. Optimization and maintenance of computing equipment. **WE ARE HIRING A TECHNICAL SUPPORT ENGINEER** In Manzanillo, Colima. Requirements: * Education: Bachelor's degree in Computer Science, Telematics Engineering, Information Technology, or related field. * Minimum experience: 1 year. ♦ Job Objective: Provide user assistance services related to hardware, office software, and operating systems. Responsibilities include resolving equipment and technological infrastructure failures, optimizing computing equipment performance, performing preventive and corrective maintenance, and developing solutions through implementation of technological devices. ♦ Responsibilities: * Knowledge of customs declaration system administration: system configuration and updates, and support for customs operations. * Administration of Windows Server. * Active Directory administration. * Experience developing a Disaster Recovery Plan (DRP). * System monitoring: Implementation and supervision of monitoring tools. * Administration of anti-malware solutions. * Configuration of Microsoft 365 / Google Workspace. * Inventory management. * Scripting and automation: Knowledge of PowerShell. ♦ Soft Skills: * Service orientation: Proactive attitude toward handling tickets and user requests. * Analytical thinking: Ability to solve complex problems under pressure. * Assertive communication: Ability to explain technical terms to non-technical personnel. We Offer: Biweekly payroll, benefits exceeding statutory requirements, grocery vouchers, savings fund, cafeteria at 50% discount, punctuality and attendance bonuses, growth opportunities, and a positive work environment. Interested candidates should submit an updated CV to: reclutamiento@woodwardgroup.com.mx and/or contact phone 314 331 1240 ext. 1101 / WhatsApp 314 146 3182 with Samira Navarrete. Employment Type: Indefinite-term position Salary: $16,000.00 - $20,000.00 per month Benefits: * Savings fund * Free parking * Option for indefinite-term contract * Cafeteria service * Discounted cafeteria service * Free uniforms * Grocery vouchers Work Location: On-site employment