The Customer Success team is responsible for managing, retaining, and expanding the customer portfolio in Mexico across various industries. You will have the opportunity to engage in a dynamic role—addressing evolving needs of different types of customers and helping businesses solve their challenges through Odoo application integrations. *“We partner with customers to ensure their business success by optimizing software usage. We serve as guides, addressing both product and service needs to drive customer growth.” — Customer Success Team Lead* We expect candidates to be proactive and results-oriented. Strong self-management, organizational, and planning skills are essential. This position entails 40% remote work and 60% on-site work at our office in Polanco, Mexico City. **Requirements:** * **Completed Bachelor’s degree or higher** * Knowledge of supply chain and organizational workflows * Passion for software products and technology * 1–2 years of experience in sales or post-sales service * Proficiency in G Suite applications preferred * Excellent communication skills * Intermediate English proficiency * Problem-solving ability **Responsibilities:** * Post-sales service * Build and maintain long-term, trust-based relationships with active Odoo users * Retain and grow the customer portfolio through renewals and upsells * Analyze customers’ business operations and provide solutions enabling them to fully leverage the tool’s capabilities * Design and execute customer retention strategies **Values:** **As a company experiencing continuous growth, we want you to feel empowered to create, learn, and make decisions about your work—so you can grow both personally and professionally.** * Opportunity to work in a fast-paced startup environment * Practical mindset * Open-mindedness and agility in responding to change * Self-reliance * Proactivity and willingness to take initiative * Ability to learn quickly and propose new ideas * Approachability, honesty, and enthusiasm for teamwork **Compensation and Benefits** * Competitive base salary plus commissions * Major Medical Expense Insurance * Flexible working hours * Remote work option * Paid vacation days and public holidays * Sick leave days * Thirteenth-month bonus (30 days) + all statutory benefits * Snacks, fresh fruit, and coffee provided * Total Pass * Training and personal development opportunities * Grow in a pleasant work environment alongside a passionate team! Employment type: Full-time Salary: $18,000.00 – $20,000.00 per month Benefits: * Complimentary beverages * Maternity leave exceeding statutory requirements * Paternity leave exceeding statutory requirements * Medical expense insurance * Major medical expense insurance * Additional paid vacation days or paid leave Application question(s): * What is your expected salary range? Education: * Completed Bachelor’s degree (Mandatory) Language: * Is your English proficiency intermediate or advanced? (Mandatory) Work location: On-site employment