**CORPORATIVO PALERMO** **Seiton Logistics** We are a Mexican company with over 30 years in the market, dedicated to the importation and nationwide distribution of sporting goods. As part of our company’s growth, we are currently seeking candidates for the position of **IT Support**. **Education:** Degree in Computer Science, Information Technology, or Electronics (technologist, incomplete degree, or intern). **Experience:** Minimum 2 years in the role. **Job Objective:** Provide first-level technical support to organizational users, ensuring proper receipt, registration, classification, resolution, and escalation of incidents and requests in accordance with ITIL best practices, thereby guaranteeing continuity of IT services and user satisfaction. **Knowledge Requirements:** * Proficiency in Odoo is mandatory. * Office 365. * Active Directory. * SQL. * Service Desk tools. * Basic networking (TCP/IP, WiFi, VPN) and basic network device configuration. * Windows operating systems (desktop OS support). **Responsibilities:** * Internal customer service. * Resolve and document all incidents using the "HELP DESK" tool. * Perform preventive and corrective maintenance on assigned equipment. * Carry out procurement or contracting processes for support-related services. **We Offer:** * Monthly gross salary of $15,500.00 MXN (pre-tax). * 5% food vouchers. * 2% savings fund contribution. * Statutory benefits. * 100% social security coverage. * Payroll-based loans. * Funeral assistance. * Product discounts. **Location:** Incalpa St. #900, Unit 14, La Llave, 45615 San Pedro Tlaquepaque, Jalisco. **Working Hours:** Monday to Friday, 8:30 AM – 5:30 PM; Saturday, 8:30 AM – 1:10 PM. Employment Type: Full-time Salary: $15,500.00 MXN per month Benefits: * Complimentary beverages * Discounts and preferential pricing * Food vouchers Workplace: On-site employment