CUSTOMER SERVICE

Description

Position Summary: Provide timely and efficient customer service, follow up on requests, and resolve incidents to ensure a positive customer experience and compliance with commercial processes. Key Points: 1. Handle and resolve customer incidents 2. Coordinate with sales, warehouse, and logistics 3. Manage orders and claims **Position Objective** Provide timely and efficient customer service, follow up on requests, and resolve incidents to ensure a positive customer experience and compliance with the company’s commercial processes. **Functions and Responsibilities** * Answer calls, emails, and messages from new customers and then route them to the corresponding Sales Executive. * Provide product availability and delivery timelines. * Track order status. * Communicate delivery dates or delays. * Request necessary documentation. * Handle customer complaints. * Manage returns or replacements. * Escalate issues when required. * Assist in calculating shipping costs via courier services. * Maintain constant communication with sales, warehouse, and logistics. * Follow up on urgent or special orders. **Position Requirements** · 1–3 years of experience in customer service or order administration. · Proficiency in Excel. · Experience with administrative systems or ERP; SAE is preferred. · Knowledge of billing processes. **Key Skills** * Clear communication * Organization * Follow-up * Problem solving * Customer service * Teamwork * Attention to detail Salary: $13,000\.00 per month Workplace: On-site employment