Job Summary: SMS Mexico is seeking a Team Leader/Branch Manager with experience in mobile device repair to manage and lead teams and provide customer service. Key Highlights: 1. Team leadership 2. Branch management 3. Customer service and problem resolution Do you want to **start the year** working for an **international company**? **WE HAVE THE OPPORTUNITY YOU’RE LOOKING FOR!** JOIN **SMS MEXICO**! At SMS Mexico, we are **global leaders** in product lifecycle management (PLM) solutions. We partner with our clients worldwide to deliver unique and customized services, leveraging cutting-edge technology, advanced engineering, and a strong track record of continuous innovation. We are looking for: **TEAM LEADER/BRANCH MANAGER WITH KNOWLEDGE OF MOBILE DEVICE REPAIR** **WHAT DO WE OFFER?** * Monthly food vouchers * Savings fund * Additional vacation days beyond statutory requirements * Higher-than-statutory vacation bonus * 21 days of year-end bonus (aguinaldo) * 100% IMSS contributions * Professional and career growth * SGMM * And much more. **RESPONSIBILITIES:** * Manage and ensure the proper operation of the branch. * Lead the work team. * Provide customers with service-related assistance. * Resolve customer inquiries regarding device functionality. * Perform device diagnostics. **REQUIREMENTS:** * Completed high school education with technical training in Technical Service or a related bachelor’s degree. * Experience in customer service. * Experience in corrective and preventive hardware and software maintenance. * Flexible availability to work various shifts. * Strong customer service and problem-resolution skills. **WORK LOCATION**: Av. Juventud #3501, PB, Lote #15, Col. Fraccionamiento Plaza del Sol, CP. 31207, Chihuahua, Chihuahua. **SCHEDULE**: Monday through Sunday, with one rotating weekday off; shifts run from 11 a.m. to 8 p.m. and from 12 p.m. to 9 p.m. (both shifts rotate). Apply through this channel or share your CV or job application via WhatsApp at **55 3189 8331**. Job Types: Full-time, Permanent Pay: $13,000.00 - $13,001.00 per month Work Location: In person