Technical Support Agent

Description

Position Summary: We are seeking a Technical IT Support professional with an analytical mindset, results-oriented approach, and customer-centric attitude to provide first-level support and maintenance to corporate users. Key Highlights: 1. Professional development in the IT field 2. Participation in continuous improvement and technological projects 3. Working in a structured corporate environment Corporate IT Technical Support Location: Corporate Office Schedule: Full-time Are you passionate about solving problems, optimizing systems, and being the silent hero behind a company’s technological operations? We are looking for a **Technical IT Support** professional with an analytical mindset, results-oriented focus, and strong internal customer orientation. What will you do in this role? * Provide first-level technical support to corporate users * Escalate incidents to second level (networks, servers, databases) when necessary * Document incidents and technical solutions * Configure permissions, install authorized software, and provide system support * Manage email accounts (creation, deactivation, and blocking) * Perform preventive and corrective maintenance on computer equipment * Provide support for operating systems (Windows, Linux, and Microsoft cloud) * Perform basic network diagnostics (Ping, Telnet, connectivity) * Provide support for IP and digital telephony We are looking for the following qualities in you: ✔ Service-oriented attitude ✔ Effective communication ✔ Results-oriented mindset ✔ Change management capability ✔ Conflict resolution skills ✔ Customer orientation ✔ Problem-solving ability ✔ Organizational skills If you are adaptable, structured, and driven by continuous improvement — this role is for you. Required Profile * Bachelor’s degree in Computer Science or related field (in progress or completed) * 2 years of experience in IT technical support (preferred) * Experience in managing technological inventory (preferred) Desired technical knowledge: * Computer equipment maintenance * Email administration * Windows / Linux operating systems * Microsoft 365 / cloud services * Basic networking and protocols * IP telephony What we offer: * Working in a structured corporate environment * Job stability * Professional development in the IT field * Participation in continuous improvement and technological projects If you enjoy solving, analyzing, and optimizing… If you like working with both systems and people… **Apply now and join the team that keeps operations running.** Job Type: Full-time Salary: $12,300.00 - $14,290.40 per month Workplace: On-site employment