SERVICE ADVISOR

Description

Job Summary: CUPRA Tijuana is seeking a responsible and proactive Service Advisor to handle vehicle reception, customer follow-up, and service area customer support, ensuring satisfaction and expert guidance on repairs. Key Highlights: 1. Customer service and ensuring satisfaction in automotive service 2. Comprehensive management of appointments, estimates, and repair tracking 3. Opportunity for development and growth in the automotive sector CUPRA Tijuana is looking for **SERVICE ADVISOR** **Requirements:** * Age: 25 to 35 YEARS * Completed high school education * High level of responsibility * Adherence to processes * Flexible working hours * Punctuality * Proactive attitude * Interest in learning and professional development **Responsibilities:** 1\. Receive vehicles for service, 2\. Schedule service appointments with customers 3\. Prepare estimates based on requested repairs and services 4\. Track repair progress. 5\. Ensure customer satisfaction for those visiting the service department or contacting us directly (regardless of communication channel). 6\. Ensure that customer needs are properly addressed within the agreed timeframe. 7\. Avoid unnecessary customer waiting through continuous improvement of vehicle reception and delivery times. 8\. Advise customers on service and repair requirements. 9\. Read, study, stay updated on, and comply with CUPRA’s operational standards and guidelines. 10\. Implement process improvements established by Emporio Automotriz De Tijuana. 11\. Interact with customers courteously and efficiently in all interactions 12\. Collaborate with the dealership’s technical staff to conduct test drives, e.g., vehicles with malfunctions. 13\. Generate additional sales, e.g., wheel alignment, balancing, brake fluid replacement, exterior washing, engine cleaning, etc. 14\. Inform customers about available payment methods, estimated delivery time, and payment options. 15\. Offer mobility alternatives to customers. 16\. Inform customers of the scheduled delivery date and time, and notify them promptly of any changes during the repair process. 17\. Ensure the customer observes that their vehicle interior is protected (before entering the workshop) using seat covers, floor mats, and steering wheel covers. 18\. Schedule and assign tasks according to dealership-issued procedures. 19\. Inform customers about future repairs or estimates needed, as well as useful tips and information. 20\. Collaborate with other dealership staff to enhance customer satisfaction and thereby improve CSS and Repeat Repair metrics. 21\. Maintain discipline, order, cleanliness, and a positive attitude at all times. 22\. Ensure accurate entry of customer data into the database 23\. Verify customer details with them for correct invoice issuance (if required). 24\. Document photographs of the vehicle 25\. Assign tasks to technical and washing staff via the planning system. 26\. Prepare service orders. 27\. Verify applicable campaigns for the vehicle 28\. Verify whether the vehicle is under warranty 29\. Verify that required parts are available for the vehicle’s repair. 30\. Assign the designated number (tower) to the vehicle 31\. Maintain confidentiality and integrity of personal belongings inside the customer’s vehicle Position Type: Full-time Salary: $22,000.00 \- $25,000.00 per month Education: * Completed high school (Preferred) Work Location: On-site employment