Technical Support - Tijuana

Description

Job Summary: Perform preventive and corrective maintenance, system diagnostics, and field technical support for Glory equipment, managing resources and delivering customer service. Key Highlights: 1. Paid and continuous training opportunities 2. Management of tools, spare parts, and assigned resources 3. Customer service and technical problem resolution Glory Global, a global leader in Cash Management Technology Solutions, is seeking your talent: · WE OFFER: Competitive monthly salary Direct hiring, 100% formal Statutory benefits from day one Life insurance Food vouchers Per diems 50% vacation bonus Bonus exceeding legal requirements: 30 days Paid and continuous training. Uniforms, PPE, tools, mobile phone, and utility vehicle. · YOU ONLY NEED: Minimum experience: In maintenance or technical support; internships or social service are acceptable. Completed technical degree or engineering: Mechatronics, Electronics, Computer Science, or related field. Availability to work in the field in Tijuana and surrounding areas. Availability for one-week training in CDMX (hotel, transportation, and meals included). Valid driver's license and standard vehicle operation skills. · YOUR RESPONSIBILITIES: Perform preventive and corrective maintenance on Glory equipment in the field. Diagnose system issues. Carry out repairs and technical support. Provide customers with recommendations for equipment care and usage. Keep customers informed about maintenance progress during implementation. Collect and record information to monitor performance. Escalate technical issue resolution by promptly seeking guidance or assistance from technical support. Perform administrative tasks related to services and per diems (reports, assessments, etc.). Properly maintain and manage assigned tools, spare parts, and resources. · At Glory Global Solutions, we believe in diversity and inclusion. We uphold equal opportunity without discrimination based on gender, race, age, religion, sexual orientation, or any other potentially exclusionary factor.-Requirements- Minimum education: Upper secondary education – Technological High School years of experience Willingness to travel: Yes Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist