Customer Service Assistant

Description

Job Summary: We are seeking a Customer Service Executive to monitor vehicles, resolve customer inquiries, schedule appointments, and communicate delivery statuses. Key Highlights: 1. Experience in freight transportation and logistics 2. Customer service and GPS monitoring 3. Telephone or WhatsApp contact with drivers and customers At Zinergia, we are a team composed of professionals aligned with our corporate mission and vision; their commitment is the driving force that propels our continued growth within the freight trucking industry. WE ARE HIRING A CUSTOMER SERVICE EXECUTIVE **REQUIREMENTS**: * Experience in freight transportation * Experience in logistics * Customer service experience * GPS monitoring experience * Completed high school diploma or incomplete/finalized bachelor’s degree * Strong verbal communication skills **RESPONSIBILITIES**: * Monitor assigned vehicles * Conduct follow-up sessions with customers to resolve inquiries and listen to their needs * Schedule customer unloading appointments as applicable * Communicate trip or delivery status to customers * Send cargo scheduling information to operational coordinators * Verify timely and proper departure (appointments-based system) * Telephone or WhatsApp contact with drivers and customers **WE OFFER**: * Statutory benefits: * 15-day year-end bonus * Savings fund ($100 per week) * 25% vacation bonus * Statutory vacation days * 100% IMSS registration * Weekly payroll payment via Banorte bank * Food vouchers worth $269 (already included in salary) FIXED SCHEDULE: * Mon-Fri 8:30 AM - 6:00 PM * Saturdays half-day 8:30 AM - 1:30 PM Employment Type: Full-time Salary: $18,000.00 per month Benefits: * Savings fund * Food vouchers Work Location: On-site employment