**Important:** * **This is an on\-site position. Only candidates residing in Tijuana, Rosarito, or Tecate will be considered. We do not cover relocation expenses.** * **A minimum B2 level of English is required for this position.** * **WhatsApp will be the only method for follow\-up on this application.** **Tech Support Representative \- Confie Tijuana** **Responsibilities:** * Provide technical support and troubleshoot issues for end users using **Salesforce**. * Ensure **customer satisfaction** through high\-quality assistance and problem resolution. * **Detail\-oriented** and customer\-focused profile required. * Strong problem\-solving and communication skills essential, with a passion for helping users optimize Salesforce. **Requirements:** * 1 Year in **Tech Support Experience** * Knowledge and experience with the **Salesforce tool** * Strong English skills **(B2 level or higher),** * Proficient in Microsoft Office Suite You must be available to work any day of the week (you’ll have scheduled days off, of course). You also need to have valid Mexican documents to be eligible for employment. **Join the Coolest Call Center in Tijuana!** **Confie** is a shared service center, originally from the United States, mainly in the areas of California, Nevada, and Arizona. Its clients are primarily insurance companies in the vehicle and medical sectors, each with more than 60 lines of business. Benefits: * **Life Insurance** (New Benefit) * **Private health insurance** for you and your family * Additional **paid days off** * **Paid training** (including bonus) * **Weekly pay** and productivity bonuses * **Referral Bonus**, raffles with prizes and experiences (bonus up to $350 USD) * **Rewards** and recognition program * **Game Room** (includes ping pong, basketball mini hoops, mini hockey, arcade, massage chairs, video games, and more) * **Employee discounts** on tuition with local universities * **Discounts** with participating local businesses * Competitive salary with professional **growth opportunities** * Comprehensive training and **ongoing development** * Collaborative and **team\-oriented** work environment * Career **advancement opportunities** within the company * **Excellent location** accessible via public transportation * Savings fund and voluntary savings plan And much more! Legal benefits * Paid vacations and vacation premium * Health services institution (IMSS) * Federal Housing Credit Program (INFONAVIT/FONACOT) * Paid public holidays as established by Mexican labor law * Annual bonus (Aguinaldo) * Profit\-sharing program (PTU) * Sunday premium pay (If applicable) * Maternity and paternity leave ### **Don't miss out on the opportunity to be part of a growing team and make a difference in customer experience!**