Claims Reporting Representative - Integon

Description

Summary: The FNOL Associate II serves as the initial contact for basic claims reporting, guiding callers and performing essential clerical duties. Highlights: 1. Initial contact for basic claims reporting 2. Provides general information to customers 3. Opportunity to challenge status quo and shape the future of protection Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more. **Job Description** The FNOL Associate II serves as initial contact for basic claims reporting. This role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical duties.### **Key Responsibilities** * Contacts or receives contact from customer or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards * Follows established guidelines specific to each claim report or inquiry * Takes first notice of loss claims, explains the basic claim process, and provides information of a general nature to customers * Receives, screens, and routes incoming telephone calls and other electronic correspondence * Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.) * Retrieves, prints, and faxes, or mails supporting documentation to vendors or others as directed * Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing ### **Education** * High School Diploma or GED (Preferred) ### **Experience** * 0\-2 years experience (Preferred) ### **Supervisory Responsibilities** * This job does not have supervisory duties. **Skills** Business Administration, Business Management, Call Center Management, Claims Administration, Quality Management **Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.** Direct General Auto \& Life, Personal Express Insurance, Century\-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.