Trainer with extensive knowledge in group management, sales activities, ability to provide feedback and transmit knowledge, aimed at refining talents and achieving successful sales. * Training sessions introducing the basics of telemarketing. * Needs analysis of agents, teams, and campaigns to identify opportunities and design customized workshops. * Conducting Sales Workshops based on needs analysis. * Administering and grading exams and knowledge tests. * Carrying out continuous training and reinforcement of information, processes, and tools. * Annual refresher training for all staff. * Traditional sales skills: * Group management. * Documentation and follow-up of trained personnel. * Develop procedures, operational manuals, technical instructions, and other required materials.