Mexican company Estafeta is looking for your talent as a Customer Solutions Supervisor. General Purpose: Supervise the coordination of services entering the area due to inability to be delivered via local routes or having administrative documentation, ensuring delivery to the recipient's address, an Estafeta branch, or return to sender. Additionally, supervise that Tracking Orders generated for services with incidents are handled timely and appropriately according to customer requests. Main Responsibilities 1.- Verify receipt of return loads from local routes that must be held in the area by monitoring the corresponding exception code application, ensuring all packages have a visit label specifying the reason for nondelivery, in order to process the load as quickly as possible and request specific operational information required for delivery. 2.- Ensure that loads coordinated for route dispatch are delivered promptly to operations. 3.- Verify service stay duration within the area through daily inspection of storage shelves where loads are located, ensuring returns to sender occur on the fifth business day if service coordination has not been achieved, to avoid holding backlogged cargo and enable delivery to recipient or sender. 4.- Supervise tracking order follow-up by conducting daily reviews in ACE/Interaction Center of pending tracking orders assigned to local agents, verifying that they contain informative updates on the investigation status. 5.- Ensure closure of tracking orders within established timeframes using BW and the report generated by the Location Coordination team, which reviews the percentage of tracking orders closed on time based on the type of report. Biweekly payments. Work location: Otay, Tijuana. Job type: Full-time Salary: $1.00 - $2.00 per month Benefits: * Savings fund * Option for indefinite contract * Life insurance * Company phone * Free uniforms * Grocery vouchers Education: * Completed Bachelor's degree (Mandatory) Travel availability: * 100% (Mandatory) Workplace: On-site position