Bilingual Concierge

Description

Position Summary: We are seeking a Concierge/Receptionist with proven experience in front desk operations and guest service under luxury hospitality standards, capable of delivering precise, discreet, and superior-level service throughout the guest arrival, stay, and departure experience. Key Highlights: 1. Real hands-on experience in front desk operations and luxury service 2. Operational proficiency and proactive anticipation capability 3. Impeccable treatment of both domestic and international guests A hotel group is seeking to hire a **Concierge / Receptionist** with real hands-on experience in front desk operations and guest service under luxury hospitality standards. The role requires operational proficiency, sound judgment to resolve incidents, proactive anticipation capability, and impeccable treatment of both domestic and international guests. We do not seek a basic administrative profile. We seek an individual capable of delivering precise, discreet, and superior-level service throughout the guest arrival, stay, and departure experience. ### **Key Responsibilities** Receive, register, and assist guests with professional, efficient, and personalized service. Execute check\-in and check\-out procedures accurately, efficiently, and courteously. Manage reservations, modifications, stay extensions, and special requests. Coordinate internal and external guest requirements with an emphasis on immediate resolution. Promptly follow up on incidents, billing, consumption, room assignments, and VIP requests. Operate **Opera PMS (Property Management System)** as the central front office system. Maintain clear communication with Housekeeping, Reservations, Maintenance, and Food & Beverage departments to ensure operational continuity. Serve international guests in fluent conversational English. Uphold professional image, presence, discretion, and service standards at all times. ### **Required Profile** Minimum **2 years** of experience in reception, concierge, or front desk roles within the hospitality industry. Advanced English is mandatory for direct interaction with international guests. Proficiency in **Opera PMS (Property Management System)** is required. Familiarity with **OTAs (Online Travel Agencies)** and basic digital reservation management. Experience working under pressure, handling multiple simultaneous requests, and maintaining attention to detail. Flexibility to work rotating shifts, weekends, and holidays. Professional appearance and refined interpersonal skills. ### **Success Profile** Genuine service orientation. Ability to anticipate guest needs without constant supervision. Clear communication, operational organization, and a strong sense of urgency. Discretion, composure, and effective execution when handling incidents. Sound judgment to resolve issues—not merely escalate them. ### **Exclusionary Requirements** Candidates without actual hospitality experience in reception or concierge roles will not be considered. Candidates without functional English proficiency will not be considered. Candidates without Opera PMS experience will not be considered. Candidates whose background is limited to generic customer service or administrative reception outside the hospitality industry will not be considered. **Benefits** -------------- Company parking Complimentary uniforms Statutory benefits Career development within the hotel group Professional hospitality work environment