Description
Position Summary:
The Digitalization Technician supports the execution and sustainability of digitalization initiatives, assisting with documentation, data validation, and user support to deliver stable and measurable solutions.
Key Highlights:
1. Support for digitalization initiatives and dashboard maintenance.
2. Data validation and operational tracking.
3. Opportunity to develop basic automations and reports.
Description and Details of Responsibilities
**Digitalization Technician**
Provide support for the execution and sustainability of digitalization initiatives through the NSL network, assisting with process documentation, data validation, dashboard maintenance, user support, testing activities, and operational tracking. The role is responsible for ensuring daily operational discipline in digital tools and data integrity routines, while supporting Digitalization Engineers and business teams to deliver stable, adopted, and measurably successful solutions.
The Digitalization Technician works closely with daily execution: preparing data, maintaining reports, monitoring exceptions, supporting UAT, tracking incidents, updating documentation, and assisting consistently and rapidly in the deployment of improvements. The role may also develop basic automations, reports, or proof-of-concepts under defined standards and with guidance.
* Validate and report data inconsistencies, process deviations, and system failures within the assigned platform or process.
* Conduct standard Data Integrity reviews and request corrective actions from business users per established governance.
* Update dashboards, trackers, SOP support materials, and controlled documentation per defined standards.
* Participate in UAT execution and record approval or failure evidence based on authorized scripts.
* Escalate defects, recurring issues, or non-compliance cases to the Digitalization Engineer or respective process owner.
* Provide operational guidance to end users on standard reports, workflows, and already-implemented digital tools.
Experience and Requirements
* Technical degree, TSU, or currently enrolled in a degree program.
* Intermediate/advanced conversational English.
**Skills and Knowledge:**
* Basic understanding of operational flows in manufacturing, logistics, warehousing, or supply chain.
* General knowledge of ERP, WMS, MES, or CMMS concepts and transactional discipline.
* Knowledge of master data, transactional data, and common data quality issues in operations.
* **Familiarity with reporting and visualization tools such as Power BI, SAP BO, or Excel reports.**
* Basic knowledge of testing concepts such as UAT scripts, evidence collection, and defect tracking.
* Understanding of SOPs, work instructions, change control, and release support practices.
* Basic knowledge of process mapping, root cause analysis, and continuous improvement.
* **Basic knowledge of scripting or automation concepts such as Python, macros, RPA, or automated routines is desirable.**
Benefits
* Benefits according to the Federal Labor Law (LFT)
* Savings fund
* Medical expense insurance
* Transportation
* Uniform
* Guaranteed profit-sharing
* Product discounts
* On-site medical services
* Cafeteria
* Free eyeglasses (employee/family)
* Life insurance
* Cafeteria
* Savings fund
* Medical expense insurance
* Life insurance
**Number of vacancies** 1
**Department** Information Technology / Systems / IT / Programming / Software
**Contract type** Permanent
**Work modality** In-person
**Shift** Day shift
**Working hours** Full-time
**Working schedule*** Full-time
**Net monthly salary** $18,000 \- $20,000 MXN
**Education** Technical degree
**English proficiency** Spoken: Intermediate, Written: Intermediate
**Willingness to travel** No