Technical Support

Description

Job Summary: We are seeking passionate Technical Support professionals who love technology, innovation, and customer service to provide support to Apple users and deliver personalized assistance. Key Highlights: 1. Opportunity to work with Apple products and services 2. Career growth and continuous training 3. Apple Certified Macintosh Technician certification **Opening: Technical Support – MacStore Multiplaza Santa Fe!!** **MacStore is coming to Multiplaza Santa Fe, and we want you to be part of this exciting launch!** **Our new branch opens in mid-July, and we’re looking for Technical Support professionals passionate about technology, innovation, and customer service.** **Interviews begin shortly.** **That day could mark the start of your professional journey with us.** **MacStore. We are a leading distributor of Apple products and services (APR: Apple Premium Reseller), with over 30 years in the market and 76 branches across Mexico.** The position is Technical Support, and responsibilities include: * Providing first- and second-level technical support to Apple users. * Delivering personalized customer service. * Tracking completed service requests. * Recommending additional services and promotions. * Meeting performance metrics and KPIs. **We Offer:** * **Gross monthly salary: $13,230.00 (salary adjustment and service commission).** * **Monthly food vouchers: $350.00** * **Punctuality bonus: $900.00 (for permanent staff)** * **"Cost-of-Living" bonus: $2500.00** Statutory and Enhanced Benefits: * 100% IMSS contributions. * Apple Certified Macintosh Technician certification. * Direct employment contract with the company. * 17-day Christmas bonus, increasing based on seniority. * 12 vacation days. * Vacation premium. * Profit-sharing up to three months’ salary. * Life insurance and funeral expense assistance. * Uniforms. * Career growth. * Continuous training. Additional Benefits after 3 Months (Permanent Staff): * Savings fund. * Discounts from prestigious brands. * Christmas bonus. Requirements: * Education: Completed high school diploma. * Passion for technology and Apple brand products. * Customer service orientation. * Willingness to travel. * Interest in sales. * Strong verbal communication skills. * Flexible availability. * Work schedule: Monday through Sunday, rotating shifts from 11:00 a.m. to 8:00 p.m. or 12:00 p.m. to 9:00 p.m. (rotating weekly days off). "Opportunity to receive training at MacStore Peninsula"